Graduate Support Engineer

Dynamic Signal Belfast StudentFull-time
Salary Competitive
Dynamic Signal is the mobile-first company communications platform, trusted by world-class enterprise organisations to increase productivity and empower advocacy by informing and engaging employees with timely, relevant content across channels and devices.

We are looking for a talented graduate Support engineer to help us support the industry-leading employee communications and engagement platform and solve the needs of our fast-growing list of Fortune 500 customers. You will work as part of our experienced scrum teams in which you will learn and develop. You will have the ability to progress as quickly as you can and make a real difference to peoples lives.

This is a unique opportunity to join in the opening of our newest office. Creating a positive culture is core to Dynamic Signal’s company values and this is your chance to help shape it from the beginning of a rapidly expanding team!

What will you do?

  • Understandand become an expert in our existing platform and services

  • Understand the business domain and how customers use our software

  • Reproduce issues raised by customers

  • Work directly with customers to troubleshoot and resolve issues

  • Answer product questions from customers and other areas of the business

  • Liaise with developers should an issue be a product issue

  • Problem solving as part of a team to arrive at the best decisions.

  • Escalate issues where required

  • Contribute towards improvement initiatives

  • Negotiate time between your day job and learning to help keep you at the top of your game.

  • You collaborate with various teams across the business in order to deliver the right thing at the right time.

  • Best practices: Apply best practices and patterns to testing. You will work in a truly agile environment, delivering value to our customers quickly.

  • Take ownership for your work, asking colleagues for help and assistance as you need it.


  • You have a 2:1 or above in a Computer Science (or relevant) degree

  • You should be familiar with a few programming languages and implementation environments

  • You have a positive, flexible, ‘can do’ attitude

  • You are able to make effective decisions with the support or your team members

  • You love to learn and are not afraid to ask questions

  • Excellent communication skills

  • Great team player


  • Great training in a friendly environment

  • An experienced founding team with a proven track record.

  • An awesome set of coworkers who genuinely enjoy each other.

  • An opportunity to get involved in these early stages, help shape the newest office and grow into your dream role.

  • Regular team events.

  • Excellent compensation package.

  • Pension plan and medical/dental/vision package.

  • Great work/life balance and flexible working hours.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

See all 12 benefits

Working at
Dynamic Signal

Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work.  The Dynamic Signal ECE Platform integrates with intranets like SharePoint, human resource systems including Workday, and centralised directories such as Active Directory. Dynamic Signal aligns organisations and increases productivity by delivering timely, relevant information to millions of employees around the world. Based in Silicon Valley and founded in 2010, Dynamic Signal's customers include IBM, Edelman, Capital One, Salesforce, Autodesk, Deloitte, Humana, Hitachi Data Systems, and more.  Dynamic Signal is supported by leading investors including Venrock, Rembrandt Venture Partners, Trinity Ventures, Cox Enterprises, Time Warner Investments, Signia Venture Partners, Rembrandt Venture Partners; Domo CEO, Josh James; Stance CEO, Jeff Kearl, Microsoft Ventures, Focus Opportunity Fund, and Akkadian Ventures.

Read more about Dynamic Signal

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