We are looking for talented Support Engineers to provide our customers an outstanding customer support experience. Aiven’s current technology portfolio includes Kafka, Cassandra, Elasticsearch, PostgreSQL, MySQL, InfluxDB, Redis and Grafana.
USA (Boston or remote); Europe (Helsinki, Berlin)
(NOTE: US applicants should be either US citizens or Green Card holders)
Drive support cases to closure
Troubleshoot and root-case technical issues
Triage and escalate support cases
Provide prompt and accurate response to customers
Create and maintain content for the customer knowledge base
Provide feedback to Aiven sales and product teams
A strong background in software engineering and has worked as a software engineer for multiple years
Has developed applications, preferably in either Java, Python, Go, or other similar programming languages
Is able to troubleshoot and root-cause software issues and revolve customer cases in a timely manner
Has either developed applications using or, worked in some technical hands-on capacity with two or more technologies in Aiven’s portfolio for multiple years
Has demonstrable experience in troubleshooting and root-causing software issues
At least intermediate level Linux and networking - knowledge and experience
Excellent communication skills - communicate clearly, concisely and effectively with customers and colleagues
Fast learner - Ability to pick up new and unfamiliar technologies quickly
A dynamic startup environment with a rapidly growing, international business
A competitive compensation and benefits package that includes stock options at an early stage startup
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.