We are looking for a team player with an entrepreneurial drive to help our customers excel. Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption.
In short: you will be responsible to make sure our clients are getting the most out of BuildSafe!
You share our desire to transform a massive industry with technological innovation. You probably also find these questions quite intriguing:
How do you help companies with limited resources boost their performance while in parallel helping large multinationals with hundreds of construction sites to standardise and ensure compliance?
How do you successfully educate a conservative industry about the benefits of technological tools?
How do you educate people cross markets independent of their location?
If you’re up to the challenge you will not only help our customers save time and money, but also help them reduce risks and accidents!
What you’ll do:
Be the first point of contact for all non-commercial matters within your own portfolio of clients
Collaborate with sales to ensure proper implementation approach is in place to maximise new customer's success
Lead the on-boarding of clients and deliver up-to-date education on our offerings, both in person and online (mainly in Sweden but also supporting other markets)
Track usage data, net promoter- and health scores to identify low utilisation, and provide solutions to further drive customer success and expand customer engagement
Be the voice of the client - identify key factors for client success and communicate internally to drive product development
What you won’t do:
Close new deals or manage renewals (we have Business Development Managers for that)
You are a people's person who is passionate about helping customers strive
You have a bachelors degree in a relevant field of study
You are result-oriented and focused on building long-lasting customer relationships
Data interests you and you are keen on analysing it in order to find new growth opportunities. We use: our own CRM, Startdeliver, Intercom, Mixpanel, Google Analytics, Wootric and Pipedrive
You communicate effectively and with ease in both English and Swedish – the majority of you clients will be Swedish clients
You thrive in a start-up environment
We are looking to fill this position as soon as possible - so don't wait too long with your application via The Hub. Please connect your LinkedIn profile to your application. Looking forward to hearing from you! :-)
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.