Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are looking for an Operations Specialist, who can manage supply in Stockholm, which means training and coaching hundreds of new drivers. This is one of the key roles in Bolt in any city.
Support all Bolt's business operations in Stockholm
Keep high-quality customer support for riders and drivers
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
Be a key player in building a support team in a challenging growth environment
Onboard new drivers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
Train, manage and monitor drivers and cars to ensure a high-quality service
Figure out the logistics of how many drivers are needed where and when
You have 2-3 years of experience in sales / analytical position
You're a great communicator
You have a data-driven analytical mindset (Excel skills)
You're a hustler, not stopping after 20 obstacles a day
You have excellent spoken and written English
You're passionate about new technologies and ride-sharing
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in product launches or running a business
Motivating compensation – motivational base pay and company stock options
No corporate BS – we’re moving too fast for that
Amazing personal growth experience at one of the fastest-growing startups in Europe
Working with a motivated and talented international team, plus regular team events
Flexible working hours – as long as you get the work done
Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world
Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognise that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.
Did we spark your interest? Get in touch and let’s talk!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Peckish after lunch? We got your back with soft drinks, treats and fruit.