Is customer satisfaction something that drives you? Are you dedicated to providing support that always leaves the customer with a smile on their face? Do you want to work in a dynamic startup with an energetic and international team?
ParkMan is on a fast-growth track to conquering the world, and we’re looking for a skilled and enthusiastic Customer Support Specialist (part-time) to join our team. If that’s you, we would like to meet you.
As a Customer Support Specialist, you will:
Resolve customer enquiries over the phone, email and social media platforms
Keep track of different issues for an overall understanding of pain points
Ensure that the customer service level that ParkMan provides is always high
We are looking for a an energetic person with fluent Estonian and Finnish skills. Our ideal candidate is at home in an agile startup environment, has solid written and spoken communication skills and enjoys communicating with different people through different channels. You should be a team player, and always willing to learn more. You don’t shy away from challenging customer cases. Instead, you are motivated to solve them.
What we would appreciate:
Experience in providing customer support
Initiative to think how the customer experience can be improved
Native-level Estonian skills, fluent in Finnish to communicate with customers (our company language is English)
Ability to work and resolve issues also in a hectic environment
Localize and translate content from English/Finnish into Estonian
What we will offer you:
Fresh office space in Salmisaari Helsinki (including great colleagues!)
Fun and energetic atmosphere (with get-togethers, monthly activities and healthcare benefits)
Interesting opportunity to learn more about platform business with global reach
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
Kids are the future, go spend time with them.