At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: - Build and enhance our proven security platform - Blend innovation and speed in a constantly evolving cloud architecture - Analyse new threats and offer deep insight through data-driven intel - Collaborate with customers to help solve their toughest security challenges
The Role
- Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts
- Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful
- Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers
- Identify root causes of customer churn and possible client dissatisfaction
- Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team
Your day-to-day
- Drive the customer on-boarding process for purchased solutions
- Nurture Proofpoint customers regarding the utilisation of their purchased solutions and the value derived
- Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes
- Assist customers in solving their challenges during their journey with Proofpoint
What you bring to the team
- A thorough knowledge and proven history of demonstrated customer success behaviour
- Strong communication skills in all mediums that can translate within all levels of a customer’s organisational hierarchy. This includes presentation skills for technical as well as business driven initiatives
- Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organisational and team goals
- Technical background that includes enterprise security, networking and electronic communications
- Ability to drive value propositions with customers and provide guidance for their long-term success
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Kids are the future, go spend time with them.
We take care of you, even when you are old and wrinkly.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.