At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: - Build and enhance our proven security platform - Blend innovation and speed in a constantly evolving cloud architecture - Analyse new threats and offer deep insight through data-driven intel - Collaborate with customers to help solve their toughest security challenges

The Role

- Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts

- Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful

- Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers

- Identify root causes of customer churn and possible client dissatisfaction

- Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team

Your day-to-day

- Drive the customer on-boarding process for purchased solutions

- Nurture Proofpoint customers regarding the utilisation of their purchased solutions and the value derived

- Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes

- Assist customers in solving their challenges during their journey with Proofpoint

What you bring to the team

- A thorough knowledge and proven history of demonstrated customer success behaviour

- Strong communication skills in all mediums that can translate within all levels of a customer’s organisational hierarchy. This includes presentation skills for technical as well as business driven initiatives

- Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organisational and team goals

- Technical background that includes enterprise security, networking and electronic communications

- Ability to drive value propositions with customers and provide guidance for their long-term success

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!