As a Customer Success Manager, you will work with our customers first hand – ensuring an A-class customer experience. You will be working together with rest of the team and customers alike with onboarding, user adoption, improve retention and overall success, whilst helping to collect data, case studies and product feedback.
Increasing loyalty and satisfaction with our customers, and potential customers by engaging them early and often to make sure their needs are metContinuing the development of “client success factors” and identifying relevant metrics to optimize the ideal delivery process and its measurements
Acting as a “go-to-person” on BoardClic practices, offering as much knowledge to our customers as needed to make them excel in BoardClic usage
Working hand in hand with the rest of the team to promote the product, and complete product pilots
Working based on a “customer first”-agenda – understanding and empathizing with our customers on a level where they will wonder: “Who’s side is this person actually on?”
Gathering and analysing data and customer requests to help building and improving the product roadmap
will also from time to time plan and execute marketing activities together with sales and marketing team.
Previous experience in a customer facing role
Passionate about customers and sales
High EQ (patience, calmness under pressure, attentiveness)
Great organisational skills
Great communication skills and near-to-natively fluent in written and verbal Swedish and English
Entrepreneurial, self-starter personality with a can-do attitude
The role is based in BoardClic’s Stockholm office, hence being available for face-to-face interviews is a must.
What’s in it for you?
As a core member of our team you will be shaping the company’s future and culture. Your input will be valued, and your contribution will be recognised.
We expect you to be involved in major decisions and develop a genuine passion for the business, and the space of leadership as a hole. BoardClic was born on the back of an existing and well-established business, which allows for educational opportunities of the business space to simplify the learning curve.
We are currently a team of 10 people. Our office is located in the heart of Stockholm, in proximity to everything from the train station to the gym.
If you believe this is the right step for you, with all the fun and challenges it includes, please apply here or send your CV to firstname.lastname@example.org and mark the application “CSM” . We will review applications continuously.
Should you have any questions, contact our founder and CEO Monica Lagercrantz at email@example.com, or Jacob at 072-311 80 80 or firstname.lastname@example.org.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Your local office is your anchor point, thus, we placed it centrally at your convenience.