Customer Service Manager

Salary Competitive
Equity To be negotiated

We are an excited bunch because we have so far bootstrapped Guestit but now planning to raise capital. The Customer Service Manager role will be a fun way of using your communicating skills as well as solving problems of all kind in a fast alternating environment


JOB DESCRIPTION

  • To take command of all guest interactions through our platform, making sure no messages slip through the net

  • You'll review, overlook and respond to our numerous guest inquiries we receive daily.

  • It will be your job to ensure our guests are informed and ready for their trip (before, during and after)

  • Read, respond and follow up on guests reviews. 

  • To put your emphatic social skills to use daily, liaising between multiple teams across the business and, of course, the guests on the other end of the messages.

  • To brush up on your knowledge of Stockholm’s best spots, in order to give guests a local’s showoff

  • You will be responsible for coordinating the operational tasks of the maintenance and cleaning team.

  • Have an insight overview of individual customers needs and wants.

  • Assisting the Operations Manager  in innovating ideas of new partnerships that could benefit Guestit's customers. 

YOU ARE AND YOU HAVE

  • Ambitious, flexible and problem solver: You aim high, easily adapt to rapid changing circumstances and find solutions to issues on the go.

  • Growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.

  • Self-Starter: You radiate positivity and a “can-do” attitude.

  • Schedule flexibility: Your are willing to work outside of regular business hours

  • Experience: Is a plus, but not required

  • Effective skills in communication

  • Excellent computer skills

  • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment

  • Demonstrated capacity to thrive in a high-change environment

  • Language proficiency: Fluency English, and knowledge in Swedish (Other languages are a big plus)

WHAT WE OFFER

  • A chance to work in an open and fun environment

  • 3 month trial-position starting from Now, with the chance of making the test period in to a full time paid position.

  • Full training for the customer service manager position.

  • Opportunity to develop and grow within a growing company whose ambitions and set tasks are to double its revenue during 2020

  • Have an insight in other departments to understand the end to end spectrum of the business/industry

  • Work alongside the Operation´s team day to day basis. 

  • Flexibility for you to work remotely or in the office once the training program is complete.

  • And last but not least, we love to see new faces! So apply now and see if you get a chance to work with us!

 

For more information or questions please contact us at info@guestit.se or phone number +468356564

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Working at
Guestit AB

Guestit is a tech enabled full-service home rentals management company in the proptech category, offering dynamic pricing expertise, thoughtful interior design and hotel-style operations for homes. SSE Business Lab, the premium business incubator in Sthlm, recognized our industry leadership by giving us a seat in September 2017, and since then we have reached many milestones, including 45M+ SEK in revenue in 2022.

Read more about Guestit AB

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