Want to be part of a successful gaming startup? Do you love making people happy and delivering top quality customer service? You might just be Futureplay’s next Player Support Specialist!

What you’ll do

As a Player Support Specialist, you’ll be responsible for:

• Being the voice of our players within our fast-growing mobile gaming studio
• Working creatively across multiple projects and platforms at the same time
• Staying on-track with game updates, implementing procedures to support players about upcoming topics when needed

Your day-to-day work consists of communicating with players and solving their problems, such as lost accounts or questions regarding game details, and providing excellent customer service. You will also deliver player feedback and bugs reported by players to our game teams, and support them to provide solutions. You will work closely with our internal teams to stay up-to-date on new and upcoming features. 

Your work also includes analysing trends in tandem with our marketing and community teams to ensure we understand our players’ needs and provide world-class player experiences. The majority of your time will be spent working with CRM systems such as Zendesk and Helpshift, but our flat organisational structure makes it possible for you to get involved in other areas too. This may be, for example, improving our player support system, or implementing tools and procedures to effectively funnel the player contacts for optimised player support experience.

What’s more, every Friday you can focus on building your skills in Futureplaygrounds - time dedicated to learning new things that will help you grow personally and professionally. And you’ll love our fun and open working environment!

We require:

• A passion for delivering excellent customer service 
• Excellent communication skills in English, both spoken and written
• A self-starter mindset
• Ability to take responsibility and thrive in an autonomous working environment
• Ability to ‘read the room’ and understand how player support can be seamlessly integrated within the different (and potentially conflicting) priorities of games teams
• Previous experience in a similar role in the gaming industry or at a fast-growing startup. (Or less experience but a good attitude and motivation to learn.)

We admire:

• University Degree in a relevant field (such as communications, marketing)
• Customer support and/or community management experience
• Ability to learn quickly and adapt your new knowledge and skills into your work
• Experience of working with CRM systems like Zendesk and Helpshift

We offer:

• True ownership and responsibility in one of the most creative gaming startups in shaping the face of our player support
• Space to grow and learn - for example, Futureplaygrounds Friday gives you an opportunity to focus on your self-development every week
• Open community with a strong focus on employee wellbeing
• Flat hierarchy with a “no bullshit” culture

To apply, please go to http://www.futureplaygames.com/. Due to GDPR reasons, please note we only accept applications sent via our website.