Part-time Representative for Customer Service and Content Curation

Salary Competitive

Iconfinder is hiring a Representative for Customer Service and Content Curation, with a focus on graphic design, to join our team remotely. Ideally, you should be in a Southeast Asian time zone (around GMT+8). The position is part-time and the working hours are flexible.

Job description

We are looking for a part-time Representative for Customer service & Content curation, preferably in a Southeast Asian timezone, to be able to timely respond to requests from customers and icon designers from nearing timezones.

Tasks include: 

  • Answer customer support tickets from customers - Receiving a timely reply makes a big difference for customers. Also, you will be the gateway of feedback for the team and help make the right decisions about the product. 
  • Answer customer support tickets from icon designers - Answering more technical questions about icon design and also giving business guidance to designers. 
  • Support with icon review - Help our content reviewer check icons submissions. Evaluate icons using our set of criteria to keep the design quality and commercial value high.   
  • Categorise icons - A good icon library is an orderly one where everything has a place and is easy to find. 
  • Assist with acquiring and managing new icons - Organise Iconfinder’s own content and manage icon purchases. 
  • Clean up existing icons that are underperforming - Keeping the icon library relevant and up to date with design trends and customer demand. 
  • Manage our forum for icon designers - Facilitate interaction on the Iconfinder forum for icon designers. 

The position is part-time with approximately 15 hours a week. However, you will have flexible work hours and will be able to work remotely, with some hours on the weekends. 


The ideal candidate has: 

  • Excellent English, both written and spoken
  • Strong communication and analytical skills
  • Solid graphic design background and experience
  • Business understanding
  • A flair for good customer service: empathy, patience, taking the time to write complete, kind, informative, and accurate responses to customers and designers
  • Ability to work in a team, but also showing initiative and working well independently


  • You will join a small but international team with people from Denmark, Lithuania, Bulgaria, Romania, Germany, and Ukraine. We speak English internally and embrace our cultural differences.
  • Computer and phone
  • Flexible work hours 

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 8 benefits

Working at

Iconfinder is a marketplace where people can find icons and illustrations for apps, websites, presentations, and other designs.  We started as an icon marketplace in 2012, and became one of the leading brands in the industry. In August 2021, we branched out into illustrations. We have more than 1M monthly users and more than 5M icons and illustrations.  We are a small international team, with most of us located in Copenhagen. We are remote-first, but meet often for planning sessions, company retreats, or simply to have some fun social time together.

Read more about Iconfinder

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