We’re looking for a skilled and ambitious Product Specialist wanting to kick-start a career in digital marketing. Working in a dynamic industry, you will get valuable experience and insight into some of the best Marketing Automation and data-driven platforms in the market. You´ll be working alongside a team of skilled experts and providing our B2B customers with the best service possible.

ABOUT THE JOB

Your job will be to support and assist our customers and partners in the daily use of our software.

Customers have a range of different marketing programs running on Agillic and are constantly looking to add to these or build new ones. As a true omnichannel Marketing Automation platform, Agillic enables customer communications in many channels and in your work, you will gain great experience in how these work.

You will receive extensive training in the Agillic product with the aim of quickly becoming an expert.

It is important to us that you have excellent communication skills both orally and written and get a kick out of being in a fast-paced environment where you have a direct effect on customer results. 

YOUR RESPONSIBILITIES 

• 1st Level Support as a Product Specialist you will be a virtual ninja in the Agillic UI supporting customers and partners with a wide range of questions
• Working to keep our customers happy and efficient
• Taking part in continuous process optimization with your colleagues
• Training customers and partners in Agillic
• Writing documentation on how to use Agillic
• Troubleshooting and bug reporting

WE ARE LOOKING FOR YOU IF YOU ARE 

Technical skillset

• Fast learner in software UI
• Some experience and interest in digital marketing a plus
• Some basic knowledge of HTML, API or CSS / Javascript preferable
• A natural flair for working with software as a user (non-code)

Personal profile

• Naturally service-minded
• Team player with the ability to handle a fast-paced environment
• Excellent communication skills - oral and written
• Fluent in Danish and comfortable in a business context in English.
• If you are comfortable in an additional Nordic language it's a plus
• You have a positive attitude and appreciate a casual work environment

WHAT WE OFFER

• An amazing and dedicated team
• A buzzing office in the heart of Copenhagen
• Great work-life balance
• The option to  work-from-home if needed and agreed upon
• 6 weeks of paid vacation
• 32 weeks of fully paid maternity and 14 weeks of fully paid paternity leave

We are an agile, open-minded organisation where you have a say in the way we work and on the product we develop. As a growing company, in a very dynamic industry, we value initiative and perseverance and believe in trusting and respecting each other. We value our employees and prioritise a great work environment. On top of that, we also offer the everyday-perks from breakfast and afternoon snacks to great coffee and good drinks on Friday-bars.

While we’re on the hunt for the perfect candidate, we understand that a qualified candidate doesn’t always fit the mould we’ve created. If you feel you have what it takes to grow into the person we’re looking for, send your resume with a few lines about why you want the job via the application form below. 

The compensation package is based on individual skill-set and experience.