We are SmashFly. We are transforming the job search one company at a time. Join us and be a part of transforming the way the world not only finds work, but how it works.

Ideal Match:  

You have strong interpersonal skills, happy to engage in cross-team work between customer technical support and engineering. You have experience developing maintenance and deployment scripts in PowerShell. Your SQL scripts seek and destroy all kinds of issues. You are excited by the idea of working directly with our engineering team to develop features and functionality for our product. You are organized, have great attention to detail and naturally want to help customers. You have an easy-going attitude and sense of humour (we get it done and have fun). 

The Application Support Engineer is responsible for providing second tier technical support for application issues and resolving operational and user-issues for SmashFly clients. The Application Support Engineer will work closely with the SmashFly Product Support team, including but not limited to deeper levels of troubleshooting, backend data requests via SQL Server Management Studio, configuration audits, error logging/stack trace analysis, application service performance analysis. 

The right candidate will have strong software experience and passion in a customer-facing environment and thrives in troubleshooting and solving operational and technical inquiries. Skilled in troubleshooting, critically analysing, and resolving complex technical issues by way of creative problem solving and someone who is self-motivated and eager to learn is a must.  

This role will require shift work support customers across our US and EMEA region. 

Essential Criteria: 

- Minimum of 2 years’ experience in an engineering support role, ideally in a triage role. 

- Must be able to demonstrate familiarity with .Net web technologies, SQL Server, HTML/CSS, XML, Web services and Windows Services

- From your career to date be able to demonstrate familiarity with email, FTP and HTTP technologies. 

- Ability to establish, maintain, and adhere to SmashFly technical standards, policies and procedures. 

Desired Criteria:

- Excellent communication skills 

- Experience working with ticketing systems such as FreshDesk or ZenDesk would be advantageous.

- Ideally a holds a minimum NVQ or similar diploma in Computer Science or relayed discipline

- Experience working with a large AD environment

- Understanding of Agile software development model

- Familiarity with Microsoft development tools such as Visual Studio, Visual Studio Online, TFS (Team Foundation Server) 

- Proficiency in standard operating systems such as Windows 7 or newer, and Mac OS

- Proficiency in MS suite (Word, Excel, Outlook, OneDrive etc), SQL Server Management Studio or equivalent

Our track record so far…

- We’ve been named a Best Place to Work 2015 and 2016

- We’re the top ranked company in by Glassdoor

- We offer great benefits including an Flexible working, Bonus, Work from Home, Breakfast, Lunch, Happy Hours !!

- Excellent Pension, Private Healthcare, Critical illness cover and much more ......