The Head of Delivery is an essential figure in delivering and managing complex, portfolio-level clients. They should have extensive experience leading and structuring multi-million dollar engagements with parallel work streams—spanning design, development, social engagements, media, and marketing

Highly Desirable

- Experience in a rapidly growing/ evolving Product or Professional Services business

- Reporting and meeting the target margins around profitability to ensure the business

- Ability to challenge internal departments to provide synergy and a clear path for projects and customers

- Ability to manage multiple stakeholders and their expectations

- Flexible to accommodate US customers potential calls/ enquiries in evenings

- Experience in managing process implementation

- Metric driven decision maker

- Analytical about reporting and progress

- Proven ability to build and lead large scale delivery teams

- Proven experience of delivering “Product” solutions and services for enterprise clients

- Proven transformational skills in respect of operational and cultural change

- Proven ability to engage with internal and external customers at Exec level if required

- Excellent communication and presentation skills

- Proven ability to communicate and influence effectively from the ground floor to the Executive

- Absolute desire to deliver great outcomes

- Ability to working to tight deadlines with consistent quality output in challenging environment

- Proven people leadership skills including talent development

What you’ll bring to the team:

- Proven experience to make an immediate impact

- Excellent Team management and people development skills

- Driven and self-motivated with a desire to succeed

- In-depth understanding of how to build and deliver technology solutions & services

- Excellent knowledge of the full software development lifecycle along side the other elements of an all encompassing project

- Understanding of solution delivery requirements and ensure the Statement of Work (SOW) on won deals is complete and deliverable

- Understanding of software deployments with the current technology methodologies

Knowledge and Skills Required

- Analytical and organised

- Able to balance efficiency with effectiveness

- Reliable and strong work ethic

- Experience in working with and influencing virtual teams

- Financial understanding

- Leadership

- Control

- Dynamic

- Trustworthy – can breathe accountability into wider team

Accountability

- Ensuring that all PlotBox professional services are there to meet the needs of the customer, within time and budget

- Continually improving processes of delivery to meet the needs of the business