This position is located in New York.
As our US Customer Success Manager you’ll be responsible for our customers, portfolio growth and in general helping our customer create world-class networking experiences.
You’ll own an assigned portfolio containing global accounts from a large variety of industry verticals. You’ll also own the entire customer journey -- from platform deployment to the event itself -- by ensuring all relevant stakeholders are on-board with our custom made success plan.
Location : New York
Making sure our clients succeed
Close cooperation with our technical team to improve our product continuously, we need everyone to contribute
Manage a portfolio of events
Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience
Coach our customers to be best in class product experts on our software
Benefits and what’s in it for you
A unique and challenging opportunity with one of the fastest growing startups in Finland
You get to be challenged daily to grow in a truly global team
Lots of responsibility and room for growth
A competitive salary
Dream setup: laptop + smartphone of your choice
Relocation support if necessary
Flexible working hours
Great office facilities in Williamsburg with free coffee & amenities
Extensive learning opportunities
Dynamic and international work environment
What we expect from you:
Experience from a customer success role
Knowledge and background on the event industry and related technology is a plus
Ideally you’d have some experience in customer support/account management, especially in high-growth, SaaS environments
Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption
Data driven attitude & interest towards all things tech
Diplomatic skills, tact, and poise under pressure when working through customer issues
Ambition in being apart of the next big success story
What to expect from our recruitment process
Suitable applicants informed via email
2nd round interview testing CSM knowledge & techniques
Discussion with the team
The position is filled as soon as we find the right fit.
Apply to this position through The Hub!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.