This position is located in New York.

As our US Customer Success Manager you’ll be responsible for our customers, portfolio growth and in general helping our customer create world-class networking experiences.

You’ll own an assigned portfolio containing global accounts from a large variety of industry verticals. You’ll also own the entire customer journey -- from platform deployment to the event itself -- by ensuring all relevant stakeholders are on-board with our custom made success plan.

Location : New York

Responsibility areas:

• Making sure our clients succeed

• Close cooperation with our technical team to improve our product continuously, we need everyone to contribute

• Manage a portfolio of events

• Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience

• Coach our customers to be best in class product experts on our software

Benefits and what’s in it for you

• A unique and challenging opportunity with one of the fastest growing startups in Finland

• You get to be challenged daily to grow in a truly global team

• Lots of responsibility and room for growth

• A competitive salary

• Dream setup: laptop + smartphone of your choice

• Relocation support if necessary

• Flexible working hours

• Great office facilities in Williamsburg with free coffee & amenities

• Extensive learning opportunities

• Dynamic and international work environment

What we expect from you:

• Experience from a customer success role

• Knowledge and background on the event industry and related technology is a plus

• Ideally you’d have some experience in customer support/account management, especially in high-growth, SaaS environments

• Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption

• Data driven attitude & interest towards all things tech

• Diplomatic skills, tact, and poise under pressure when working through customer issues

• Ambition in being apart of the next big success story

What to expect from our recruitment process

• Suitable applicants informed via email

• Introductory call

• 2nd round interview testing CSM knowledge & techniques

• Discussion with the team

• Decision

The position is filled as soon as we find the right fit.

Apply to this position through The Hub!