Customer Success Manager, North America

Salary Competitive
Brella provides the world’s smartest networking platform for events. We have digitally transformed thousands of events across 56 different countries worldwide. Our customers are the thought leaders in their respective industries, like Google, AT&T, Informa, Ernst & Young, Qualcomm, IBM, TechCrunch, Hubspot among many others. Founded in 2016, Brella’s headquarters are located in Finland, with a US headquarters in New York. This position is for US work permit/Visa holders only.

This position is located in New York.

As our US Customer Success Manager you’ll be responsible for our customers, portfolio growth and in general helping our customer create world-class networking experiences.

You’ll own an assigned portfolio containing global accounts from a large variety of industry verticals. You’ll also own the entire customer journey -- from platform deployment to the event itself -- by ensuring all relevant stakeholders are on-board with our custom made success plan.

Location : New York

Responsibility areas:

  • Making sure our clients succeed

  • Close cooperation with our technical team to improve our product continuously, we need everyone to contribute

  • Manage a portfolio of events

  • Proactively spotting and correcting any issues that could affect our customer satisfaction or end-user experience

  • Coach our customers to be best in class product experts on our software

Benefits and what’s in it for you

  • A unique and challenging opportunity with one of the fastest growing startups in Finland

  • You get to be challenged daily to grow in a truly global team

  • Lots of responsibility and room for growth

  • A competitive salary

  • Dream setup: laptop + smartphone of your choice

  • Relocation support if necessary

  • Flexible working hours

  • Great office facilities in Williamsburg with free coffee & amenities

  • Extensive learning opportunities

  • Dynamic and international work environment

What we expect from you:

  • Experience from a customer success role

  • Knowledge and background on the event industry and related technology is a plus

  • Ideally you’d have some experience in customer support/account management, especially in high-growth, SaaS environments

  • Self-motivated, extremely proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Data driven attitude & interest towards all things tech

  • Diplomatic skills, tact, and poise under pressure when working through customer issues

  • Ambition in being apart of the next big success story

What to expect from our recruitment process

  • Suitable applicants informed via email

  • Introductory call

  • 2nd round interview testing CSM knowledge & techniques

  • Discussion with the team

  • Decision

The position is filled as soon as we find the right fit.

Apply to this position through The Hub!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 19 benefits

Working at
Brella Oy

Brella is the smartest networking platform for events. Brella has been awarded Best Conference Tool 2018 & Best Networking Tool 2018 at the Event Technology awards. We're on a mission to help people find life-altering connections at events. Since 2016, we've helped attendees around the world find investment, jobs & colleagues, at events hosted by companies like Microsoft, IBM & TechCrunch (to name a few). We thrive on connecting others and meeting new people, so come join us in building the service that has connected tens of thousands of people worldwide!

Read more about Brella Oy

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