We are changing the business of the $200B container-shipping industry, the main artery of global trade, and have since the launch in 2012 grown to become the world's leading information platform for ocean freight intelligence. With our international background from logistics, technology and business we have managed to develop a solution for the challenges traditionally related to trade in the containerized shipping industry.

What we are looking for:

An enthusiastic and motivated support engineer who will be the main point of contact with regards to all technical enquiries from current and potential Xeneta clients.

The successful candidate will also define the Xeneta support processes and contribute to the product roadmap and development by understanding the clients' priorities and their interactions with the Xeneta platform.

Requirements:

• Proficiency in English.
• Previous experience in software support (ideally 3+ years)
• Understanding of software development and support processes.
• Willingness to learn about new technologies and the shipping industry,
• Internet troubleshooting experience.
• Scripting capability.
• Self-starter with problem-solving skills.
• Bachelor's degree or equivalent experience.
• Python/JavaScript experience is an advantage.

What will you do:

• Respond to and follow up on customer support requests.
• Reproduce and identify technical faults.
• Set up and enforce support processes.
• Collect and prioritize customer feedback.

What we offer:

• An exciting role that will help define Xeneta customer support and the overall quality of the Xeneta product.
• The ability to work in a successful innovative start-up that is in the process of redefining a multi-billion dollar industry.
• Competitive benefits (Salary, Vacation, Flexible working hours etc.) and a great working environment.