AltaPay is a Danish company whose primary product is a technical payment platform aimed mainly at large companies with individual financial needs and multiple payment options. AltaPay handle their clients' needs when it comes to POS, online payments and bank connections e.g. credit card payments, iDEAL, and PayPal.

The company resides in an open and attractive office environment. High-quality catering and other benefits create a good atmosphere. AltaPay also arranges social activities a couple of times each year such as the Friday Café. There is a good-humored and easy-going work environment throughout the company.

Job description

We are looking for a technical supporter for our customer Care Team. We need an employee who understands IT on several levels. The job entails helping AltaPay's customers with their day-to-day problems such as issues with transactions, inconsistencies between reports, and problems of integration with AltaPay's platform. You need an ability to understand technical documentation. An understanding of /experience with programming is seen as a plus. Furthermore, experience within online- or point of sale trading is considered an advantage.

Additionally, the job may require internal support to mainly our Sales Team with their use of computers and telephones; this will only be a small part of the position.

Requirements

• Good IT knowledge
• Ability to read technical documentation

The applicant

A successful applicant should be service minded, flexible, and outgoing, as well as having a personal drive in order to contribute to raising the standard of support by the team and provide good customer service. Cooperation with other departments is a natural part of the daily work.

• You may have experience from a similar job as technical supporter/IT supporter
• You have a good technical understanding
• You speak and write English fluently and with ease. Understanding and speaking Danish is considered an advantage.

Most importantly, you are ambitious, have a natural curiosity, and an ability to demonstrate an overview. Recent graduates are welcome to apply; most important is your personal drive.