As the Manager of the Service Reliability Operations (SRO) Team at Proofpoint you will be responsible for managing a team that handles provisioning, upgrading, maintaining, and scaling our production services and server farms across multiple data centres in support of the business delivering a world class service for our customers.

We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas and opinions. If you’re the enthusiastic team player and leader who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, and drives employee productivity while developing the careers of junior engineers into senior engineers, we want to talk to you.

Your day-to-day:

- Prioritising and executing Production code releases for existing services and building new services as required

- Prioritising and executing tasks across multiple simultaneous projects

- Scheduling and undertaking continual training and learning for new work items

- Contributing to the monitoring, alerting, capacity planning, and reporting in the production environment

- Identifying, communicating and implementing process changes within SRO.

- Developing and maintaining SRO procedures in support of departmental and company objectives.

- Working across multiple teams and providing feedback on tasks, deliverables, process, training, and planning

- Implementing task automation and process improvements where applicable and recommending enhancements that result in increased quality and efficiencies.

- Planning and prioritising tasks using agile methods

What you bring to the team:

- Minimum 3+ years of technical management experience.

- 5+ years of working in an enterprise technical environment.

- Exceptional interpersonal, communication, initiative and leadership abilities.

- Effective analytical, planning, organisational, and documentation skills.

- Experience with monitoring tools (Nagios preferred).

- Familiarity with trouble ticketing systems (Jira, Bugzilla, etc.).

- Demonstrable experience working in a high volume, large deployment, multi-datacenter environment

- Familiarisation with virtualisation – KVM, VMware vSphere, ESX, ESXi, and vCenter

- Basic understanding of industry-standard operational practices such as change management, incident management, and working in colocation data centres

- Familiarisation with configuration management such as Puppet or Chef desirable

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!