This position will ideally suit an experienced service focused delivery team lead or manager who has previously worked with PRINCEII & ITIL methodologies and procedures, but more importantly, someone who is highly motivated and would like to put their stamp on the IT department within an organisation to build their commercial career portfolio. The successful candidate will report to the Cased Dimensions Managed Services Director.

Purpose of role:

- Ownership and Commitment - Displays personal accountability for achieving the portfolio business goals and actively promotes Cased Dimensions and their offerings.

- Leadership – creates a motivating environment and leads the team through personal actions, setting proper expectations with stakeholders.

- Judgment – is comfortable making decisions in ambiguous environments and is capable of making effective decisions in stressful situations.

- Learning Agility - Is able to ask the necessary probing questions to obtain information to logically solve most situations.

- Communication

Key Responsibilities:

- The establishment, daily maintenance, tracking and weekly reporting of programmes of work and budgets against actual costs

- Providing strong leadership and direction to the internal and customer teams and taking ownership for the development of project scope and implementation

- Day to day delivery management of creative and technical team deliverables

- Resource planning, availability and make dynamic adjustments to maximise resource efficiencies and achieve deliverable results, development planning and task assignment

- Managing the release cycle, release process and assisting Quality Assurance, ensuring proper standards in work delivered

- Creation & maintenance of status reports, issues, risk and change registers

- The identification of innovation and change, including but not limited to improvement, templates and processes

- To effectively plan for and manage change

- Proactively identify, resolve, and escalate (as needed) projects/program risks/issues to manager, portfolio manager and delivery area as needed

- Manage multiple project deliveries from initiation through to deployment and closure

- Drive achievement of projects/program success factors

- Identify opportunities for revenue growth within the project/program of service

- Represent the projects/program and its objectives in all governance/compliance/regulatory forums to Board and Senior Management Level

- Engage appropriate stakeholders in risk identification and mitigation

- Assess and report health of all projects in an objective manner, maintaining project transparency and accurate status; keeping manager, delivery area and portfolio manager informed

- Proactively ensure staffing availability and make dynamic adjustments to maximise resource efficiencies and achieve deliverable results

- Ability to adapt and respond to changes both inside and outside the projects/program

- Ability to lead across a wide variety of project/program types

- Other tasks as requested by management where time against responsibilities permit.

Criteria

Educated to Degree Level in an IT related discipline with 3 years management experience of providing IT support services or equivalent experience of customer services.

Or

- 5 years + management experience of providing IT support services or equivalent experience of customer services.

- PRINCEII Certification or their equivalent.

- Experience with team leading and co-ordination of technical resources.

- Strong experience of working with external vendors.

- An understanding of ITIL methodologies and processes,

- Use of MS Office and MS Project is essential.

- Excellent communications skills.

- Experience of large infrastructure implementations desirable.

- Experience in delivery of retail catering desirable

Travel

- Will be required mainly between Belfast and other parts of the UK. Programme or project dependency on frequency.

- International Travel may be called for at times.

- Driving License preferential

Security Clearance

Will have or will be required to go through a security vetting.