Do you want to help the world EV better?
We’re looking for a talented Customer Success Manager - to join our Customer Success team.
Is this you?
Who are we?
We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream…
EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.
Want to hear something big?
We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit 🚀
Here are some things you’ll be working on:
Your key outcomes will be:
It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.
Your mission:
As a Customer Success Manager at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the Nordic region for our B2B2C partners. This role is for a person who enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space.
To do this, we imagine you to have the following experience:
(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)
What will you get?
- Take part in our Sales team’s monthly meetup, where you can share your knowledge and discuss best practices
- Come to our three company-wide events held each year (including an inspiring three-day summit 🎉) as well as our other team events – virtually or in person
- Share Monta’s success through our generous warrant program
- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)
- Use your personal learning budget and take some time off for your personal/professional development
- Hop in our shared company car (or hop on an electric bike) in our bigger offices
- Stay fit with your subsidized gym membership
- Never go hungry (or thirsty) again with the free snacks & beverages at our offices
- Enjoy your subsidized plant-based lunches at our offices
- Prepare for the future with your pension and health insurance accounts
- Spend time with your family during your paid parental leave
At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.
Kindly submit your application in English.
To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.
Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.
Find out more by visiting https://monta.com/uk/careers/
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This job comes with several perks and benefits