Working at Mercell
At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Together, let's shape the future and create real value for society, one innovative solution at a time.
Your Mission
The Knowledge Centered Support Manager plays a pivotal role at Mercell in overseeing the strategic implementation of knowledge management principles. This role involves cultivating a culture of continuous learning and collaboration by leading the creation and curation of a comprehensive knowledge base. Additionally, they guide teams through the adoption of Knowledge-Centered Support, driving the transition toward a digital knowledge-sharing environment.
As a Knowledge Centered Support Manager at Mercell, you will be part of the Digital Learning and Engagement team within the Customer Office and report to the Lead of Digital Learning and Engagement. We are a team of passionate learning and engagement professionals responsible for ensuring that our customers receive efficient and effective support, growing customer experience and fostering customer satisfaction and loyalty while supporting broader institutional learning and engagement.
We see the following qualities as important to thrive and evolve in this role:
Core Responsibilities
Required Qualifications
Preferred Qualifications
Start date: January 2025
Duration: Full time
Workplace type: Hybrid remote
Location: May be based in the following locations where Mercell has a legal entity such as Sweden, Norway, Netherlands, Denmark and Finland. Mercell is not offering visa sponsorship or relocation support for this position.
Application Deadline: 20.10.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them
What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application!
If you have questions for this position, we are happy to chat with you. Please reach out to Heather Camp Lopes, Digital Learning and Engagement Lead.
Email: heather.camp.lopes@mercell.com
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
This job comes with several perks and benefits