Are you a driven individual who is ready for development and new experiences, both in the market and in your professional role? We at Tendium are looking for a Customer Success Manager who wants to work with a groundbreaking product.

Why Tendium
Tendium is a fast-growing tech company that develops innovative AI-based software to streamline and simplify work with public procurement. This is a unique opportunity to work in an incredibly committed team at the beginning of an exciting journey. We are a young and agile company with some of Sweden's sharpest minds who work in a flat hierarchy to bring out the best in each employee. Because we are growing rapidly, there are constantly new opportunities and new projects within the company. We are looking for talented, value-driven and goal-oriented people who want to take part in taking the company to new heights. We would also like to see that you are curious to learn more about all aspects of the company.

The Role
We are seeking a talented Customer Success Manager to join our team and elevate our AI-driven SaaS product to the next level. In this role, you will be responsible for ensuring our customers' success by helping them achieve their goals through the effective use of our software.

As an integral part of our commercial team, (which includes Customer Success, Marketing, and Sales), you will focus on relationship building, with a strong emphasis on nurturing and maintaining long-term customer relationships. Your primary responsibilities will involve working with existing customers in the SME segment to secure contract renewals and identify opportunities for upselling and cross-selling.

This position requires a hands-on approach, where you’ll need to be comfortable picking up the phone and proactively arranging meetings. While most of our meetings are conducted digitally, there will also be opportunities for face-to-face interactions.

The role will be offered full-time and is a permanent position with a 6-month probation period, fixed salary and commission.

As a Customer Success Manager at Tendium, your main focus will be to:

• Onboard, build and maintain strong relationships with customers to understand their goals, challenges, and pain points.

• Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.

• Provide ongoing support and guidance to customers using our platform.

• Monitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.

• Engage with customers to ensure that they renew their subscriptions for our platform.

• Identify upsell and cross-sell opportunities and work with the sales team to close deals.

• Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.

• Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.

• Resolve customer issues and ensure customer satisfaction.

• Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Who we are looking for
We are seeking candidates with a proven track record in customer support or customer success, ideally within the tech sector. To excel in this role, we believe you are entrepreneurial, proactive, and experienced in taking initiative and managing your own projects. As a key point of contact for our customers, strong communication and relationship-building skills are essential.

Given that you will be working at a leading SaaS company, it is crucial that you can quickly adapt to and keep pace with the ongoing technical evolution of our product.

      Requirements

• 1-4 years of experience in a customer facing role within the SaaS/tech sector.

• Excellent communication and relationship-building skills.

• Ability to work independently and manage multiple customer accounts simultaneously.

• Familiarity with AI technologies and an ability to adapt to new technologies.

• Strong organisational skills with a keen attention to detail.

• Fluent in Swedish and proficient in English.

• Residency in Stockholm or surrounding areas.
  
  
  Meritorious

• Bachelor's degree in business, marketing, or a related field.

• Experience with Customer Relationship Management (CRM) tools such as HubSpot or Salesforce.

• Experience in a fast-paced startup environment.

• Experience and/or knowledge of public procurement processes.

• Leadership experience.

Application
We look forward to your application. We recruit on an ongoing basis, so apply as soon as possible. Please find additional information on our recruitment process here.

Equality and inclusion statement
At Tendium, we celebrate diversity and are committed to fostering an inclusive workplace. We welcome applications from individuals of all backgrounds, recognizing that a diverse team enhances creativity and innovation. Join us in creating an environment where everyone can thrive and contribute their unique perspectives.