German speaking ‘Customer Hero’ at Freetrailer

Salary Competitive

If you are passionate about talking to and helping customers, if you love to provide the best customer service and if you are good at communication, then you might just be the right person to be our new colleague in Freetrailer’s customer service team.

You will be part of our team of +35 colleagues, where we work together to perform all the varied tasks and inquiries we receive from our customers and colleagues every day. We have the ambitious goal of becoming the best customer service, our TrustPilot rating of 4.8 is our proof that we are on the right journey. It is important to us that all our customers and partners receive the best customer experience when they contact us.

As part of the team, your duties will include:

  • Participation in the operation of customer service by email, chat and phone.
  • Ensuring that our goals are met at all times.
  • Providing top customer service and helping ensure happy and satisfied customers.

We are looking for parttime colleagues, who find it attractive to work afternoons and weekends.

For the part-time position we expect you to work approximately 15 hours per week, but we are flexible to suit your schedule.

We offer a work model that combines remote and in-office work. The on-boarding will be in HQ in Søborg. We are planning to relocate to Copenhagen in Q4 2024/Q1 2025.

Your profile:

You are passionate, friendly and excited about giving our customers the best possible service and buying experience across different channels, and you constantly strive to make customer service better and better. In addition, you have:

  • Experience with customer service.
  • Good written and spoken communication skills in German. Furthermore, you need to   master one of the Nordic languages and English.
  • A positive attitude.

We offer you:

  • An attractive workplace with committed colleagues and well-organised employment conditions.
  • An exciting and versatile job with challenges and good opportunities for professional as well as personal development.
  • A very good working environment, and the opportunity to become a part of a strong team with a continuous focus on good sparring, development of processes, etc.


Interested and professionally qualified?

If you meet the above qualifications, we hope to receive an application from you as soon as possible. We are looking for a new colleague to start as soon as possible, so we will be continuously inviting candidates for interviews during the application period. We look forward to hearing from you and hopefully welcoming you to our team soon.

Perks and benefits

This job comes with several perks and benefits

Free office snacks
Free office snacks

Free coffee / tea
Free coffee / tea

Work life balance
Work life balance

Skill development
Skill development

Paid holiday
Paid holiday

Working at
Freetrailer

Freetrailer Group A/S is fully committed to satisfying our customers and business partners. As a prominent leader in the trailer rental industry, Freetrailer Group proudly offers a cutting-edge 100% self-service solution through our user-friendly Freetrailer app. Our business model is built on the principles of the sharing economy, and we currently collaborate with corporate customers to provide convenient pick-up locations for consumers across Denmark, Norway, Sweden and Germany. We take great pride in delivering effective services and wholeheartedly pursuing our vision. Our ultimate goal is to be the preferred business partner for leading furniture chains, DIY stores, department stores, and other businesses whose customers demand trailers. With over 1,000 pick-up locations and an annual user base of more than 1,000,000, we consistently earn an outstanding rating of 4.8 out of 5 stars. This impressive level of satisfaction reflects our unwavering commitment to providing exceptional service and meeting the needs of our valued customers. Our team consists of passionate and innovative individuals, constantly driving our growth and evolution. No two days are alike, and we are continuously shaping an exciting future. Join us on this journey towards new horizons!

Read more about Freetrailer

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