Customer Success Manager

Salary Competitive

Are you passionate about fostering strong relationships with clients and driving commercial success?

Appfarm is challenging the principles of how great software should be made and delivers tailored digital services to businesses using in-house developed technology. Our innovative product, Appfarm Create, enables the development of advanced software with tailored functionality without a single line of code, and only with the help of a web browser.

We are now looking for a Customer Success Manager who will report to our Head of Customer Success, and work closely with our team of customer-facing solution engineers, along with our partner success team. This role will play a crucial role in creating value for our customers and support them in maximizing their use of our platform to meet their business objectives. If you are passionate about driving commercial processes connected to digitalization and thrive in a fast-paced environment, we want to hear from you!


What can we offer you?

  • A unique opportunity for a vital role in a tech scale-up.
  • A company seeking to create the next big thing in software, and enthusiastic colleagues with the ability to execute.
  • Competitive compensation and stock option plan.
  • Opportunities for accelerated career progression
  • Offices at Rebel – the new center of excellence for tech in Norway, with the best employee restaurant in Oslo.


Your main tasks and areas of responsibility will be to:

  • Drive commercial processes and develop your own customer portfolio in a systematic manner.
  • Engage with key stakeholders to identify and understand their business needs and objectives.
  • Cultivate strong customer relationships, encouraging mutual collaboration and contribution.
  • Serve as the voice of the customer internally, ensuring they experience fast time-to-value.
  • Onboard new customers, promote upsell opportunities and stay ahead of potential challenges.
  • Act as a liaison between sales and customer support, and effectively communicating customer insights to other relevant teams internally.
  • Serve as an escalation point in development projects.
  • Contribute to the establishment/improvement of internal processes related to Customer success


To succeed in this role, we believe you have:

  • Relevant experience in similar roles with a focus on reaching business objectives and sustaining a high level of customer satisfaction in your dedicated customer portfolio.
  • Previous experience within the Saas/Paas-industry, with a strong interest in tech and scale up environment.
  • The ability to quickly grasp end-users’ challenges and corresponding commercial opportunities.
  • An understanding of fundamental processes related to software development and project management.
  • Excellent communication skills in Norwegian (both verbal and written) along with strong english skills
  • Experience in contract negotiations with a mindset of being able to identify win-win solutions.
  • The ability and desire to build strong relationships at all levels, with the ability to clearly articulate complex technical concepts and business value to both internal and external stakeholders.
  • A deep passion for learning, along with excellent critical thinking skills (understanding how our no-code platform is a value-driver for our customers is key to success).
  • Strong organizational and structural skills, with an ability to handle fast-paced context switching.


To develop innovative technology, you need a diverse and multidisciplinary team with different backgrounds and experience. If you want to be part of an adventure in building Appfarm to the next level, we look forward to receiving your application, including a short motivational cover letter focusing on why you want to work with us. In addition, please attach a short resume preferably with examples on previous work experiences/projects and relevant academic results.

Any questions? Please contact Malin Haglund (Head of Talent) at malin@appfarm.io

For more information or questions please contact us at malin@appfarm.io

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Flexible working hours
Flexible working hours

Free coffee / tea
Free coffee / tea

Near public transit
Near public transit

Social gatherings
Social gatherings

Free office snacks
Free office snacks

See all 13 benefits

Working at
Appfarm

At Appfarm, our mission is to enable anyone to build exceptional digital solutions as fast and hassle-free as possible. We have commercialized a unique cloud-based development platform where you create, launch and manage business software 10x faster than previously possible, without using a single line of code. With drag & drop components and one-click deploy in the cloud, creating powerful digital experiences for web, tablet and mobile devices has never been easier. We are a diverse and multidisciplinary team of around 40 employees with a passion for no-code and changing the nature of digital transformation, but we're growing quickly. Our offices are located at Rebel, the new center of excellence for tech in Norway, with the best employee restaurant in Oslo. Working at Appfarm comes with the following four things: 💟 A healthy and happy work environment where everyone is respected, welcomed and included. We encourage knowledge sharing between departments, and have monthly events where we get the possibility to learn from and praise each others work. 🚀 Career development. We do everything we can to ensure the happiness and professional growth of our employees. We are still a small company that is quickly developing, meaning that there is a lot of room for you to shape your own career by taking on responsibilities in areas that you are interested in. 🎉 A lot of social events where we get to do fun things together! We have four major annual events (summer party, christmas table, cabin trip, and trip abroad), but we also do smaller things in between. ↔️ Flexibility. We believe that our employees know best when and in what surroundings they are most productive, and trust that the work get done without micromanaging your schedule. We are also firm believers in putting family before work when needed, and generally avoid scheduling meetings outside our core business hours between 9-15.

Read more about Appfarm

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