Are you passionate about fostering strong relationships with clients and driving commercial success?

Appfarm is challenging the principles of how great software should be made and delivers tailored digital services to businesses using in-house developed technology. Our innovative product, Appfarm Create, enables the development of advanced software with tailored functionality without a single line of code, and only with the help of a web browser.

We are now looking for a Customer Success Manager who will play a crucial role in creating value for our customers and support them in maximizing their use of our platform to meet their business objectives. If you are passionate about driving transformational and commercial processes and thrive in a fast-paced environment, we want to hear from you!

What can we offer you?

• A unique opportunity for a vital role in a tech scale-up.
• A company seeking to create the next big thing in software, and enthusiastic colleagues with the ability to execute.
• Competitive compensation and stock option plan.
• Opportunities for accelerated career progression.
• Offices at Rebel – the new center of excellence for tech in Norway, with the best employee restaurant in Oslo.

Your main tasks and areas of responsibility will be to:

• Drive commercial processes and engage with key stakeholders to understand their business needs and objectives.
• Cultivate strong customer relationships, encouraging mutual collaboration and contribution.
• Serve as the voice of the customer internally, ensuring they experience fast time-to-value.
• Onboard new customers, promote upsell opportunities and stay ahead of potential challenges.
• Act as a liaison between sales and customer support, and effectively communicating customer insights to other relevant teams internally.

To succeed in this role, we believe you have:

• Relevant experience in similar roles with a focus on reaching business objectives and sustaining a high level of customer satisfaction in your dedicated customer portfolio.
• The ability and desire to build strong relationships at all levels, from our customers’ data scientists to C-level decision-makers.
• A deep passion for learning, along with excellent critical thinking skills (understanding how our no-code platform is a value-driver for our customers is key to success).
• The ability to quickly grasp end-users’ challenges and corresponding commercial opportunities.
• Excellent communication skills, with the ability to clearly articulate complex technical concepts and business value to both internal and external stakeholders. 
• Strong english skills and the ability to communicate fluently in a Scandinavian language.
• You have a minimum of BSc in relevant fields.
• Although not a requirement, previous experience within the Saas/Paas-industry is a benefit.

The role reports to Head of Customer Success. If you want to be part of an adventure in building Appfarm to the next level, we look forward to receiving your application, including a short motivational letter focusing on why you want to work with us. 

Any questions? Please contact Malin Haglund (Head of Talent) at malin@appfarm.io