Customer Success Manager

Salary Competitive

What we’re looking for🍈

  • A customer oriented doer who is not afraid of testing new things with a proactive mindset

  • At least 2-3 years of working with customer interactions, either in technical support or sales roles

  • Entrepreneurial & excited about the startup journey, building the CS organization from the ground up

  • Sales focused or a technical background or interest

 

Our journey ahead🌍

Lime Go is becoming a “startup” and we’re set out to become the most user-friendly and intuitive CRM system in Europe. Long story short – Lime Go is becoming its own organization operating aside from Lime Technologies giving us the possibility of behaving like a startup, without any financial or economical risk for you as an individual. A highly unique offer that you’ll rarely come across ever again!

 

Your tasks being a part of our team🛠

You will work closely with product/dev, sales, marketing, and support to find improvement areas for the product and help customers get maximal usage of our awesome product.

  • Onboarding of new, bigger accounts

  • Upselling on existing customers

  • Churn prevention and license retention

  • Analyzing user patterns and set up actions to optimize usage, product adoption through product tours etc.

  • Being the customers advocate towards the product team, filtering feedback

  • Educating and spread knowledge about new features

  • Engaging users through our community, webinars, gamification, and certification diplomas


KPIs you’ll be measured on📊

  • Customer lifetime value (CLV)

  • Net promoter score (NPS)

  • Customer churn and retention

  • License churn and retention

  • Retention rate

  • No. of active users

 

The product🦾

Lime is the market leader in the Nordics in regards to CRM. Now, Lime Go will become its own company operating aside from the Lime.

Lime Go is a Swedish CRM system and a smart sales tool for small and medium-sized businesses. Currently, we have 1600 customers in Sweden, Norway & Denmark but our goal is to become a best-in-class scalable CRM-choice for ambitious companies in Europe, within a couple of years.

We’ve recently finished a 2-year redesign project for Lime Go, which means you’ll working with a modern, fresh & powerful product. Check out our profile images here at the Hub to see past vs. present!

 

The Lime Go team today👨‍👩‍👧‍👦

We are an ambitious team of 5 people, and now we want our second customer success manager to help us grow the product. The end goal is to own everything internally within the Lime Go team, you being a central part in how we work with existing customers and their usage.

We have aggressive growth goals, aiming to become the obvious CRM for SMB companies in Europe within a couple of years. Confident in reaching those goals, we’d love to have you onboard as a key part of our team.

 

What about benefits?🚁

We also have generous employee benefits such as company trips, team trips, six weeks of vacation, pension, employer branding and be part of our recruitment processes, monthly pubs, Lime Go merch (coming soon), wellness allowance, allocated budget for personal development, yearly team hackathon etc.

During the ride, we’ll have a good laugh and do a bunch of team activities. Apply now to join our journey, Europe awaits!

 

Further details and requirements👀

  • Fluent in English and Swedish. Bonus if Norwegian, Danish, Finnish, German or Dutch

  • Sales colleagues in Stockholm. Development in Lund. Our customers are in the Nordics (for now;))

  • Reporting to our CEO (Max)

  • Competitive base salary with a bonus based on the KPIs above

 

The process, step by step👣

We don’t have a deadline for this role so please feel free to apply whenever!

  1. First off, you’ll get on a screening call with a person on the team

  2. Then you’ll get a case assignment to show off your skills.

  3. After that, you will have a more in depth-interview with one or multiple people at Lime

  4. Last but not least, you get to meet our Lime Group CEO (Nils).


Every employee at Lime has their final interview with Nils because at Lime we want to know each other. Why? Since you spend most of your time at work and therefore, we value fun and challenging times with your colleagues. If possible, we want to combine some of the steps above into one batch, so you’ll become a Limer as fast as you want!

 

Don’t hesitate to drop your application or reach out to us if you have any questions. We look forward talking to you :)


Let’s GO!🎢

 

For more information or questions please contact us at max.nyman@lime.tech

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 16 benefits

Working at
Lime Go

Lime Go - a fast growing SaaS 'startup' without any financial or personal risk for you. Wait, what - how?🤔 Lime Go has become its own organization operating aside from Lime Technologies. (No, not the scooters). Lime Technologies was founded in 1990 and is the market leader in the Nordics when it comes to CRM. We've had different CRM-products in our portfolio over the years and now it's time to let Lime Go, go big. 🚀 Since its launch in 2013, Lime Go has been a CRM-system part of Lime Technologies that’s been offered to our customers. However, it has never reached its full potential due to being aligned to one main process at Lime, premiering our bigger CRM system - Lime CRM. Our two products have different customer segments, characteristics, and processes which we have taken into account. By letting Lime Go become its own company we can fully focus on the product, its needs and scale the team as a startup. 🤹‍♂️ This means we have the financial, organizational, and cultural support from Lime, but at the same time can enjoy all the traits of being a startup. Such as flexibility, speed and being able to pilot new concepts. What is the story behind Lime Go?🍑 Lime Go is a simply clever CRM tool for sales and marketing departments. It’s excellent for prospecting and filled with valuable company data to help users save time and increase revenue. We help companies with their daily work through insights and educate them to be more proactive, providing an ROI from day 1. During 2021 we finished our 2 year long redesign project to up our game in regard to tech stack, UI, modernity and power. See profile images to compare past vs. present. We're now ready to step on the gas pedal and conquer Europe. Why?👀 Because everyday work should be simple and fun. We are passionate about helping our users become more efficient, freeing time to create more valuable work for their customers. Who are Lime Technologies?🍈 Today, Lime Technologies have a turnover of approx. €40M with 350 employees in 6 countries, divided in 9 offices. We have a local presence in Sweden, Norway, Denmark, Finland, Netherlands, Germany and soon Poland. The upcoming years will be full speed ahead to recruit and build a team to scale the product for our launch in Europe. Currently we have a strong market position in Sweden but we have higher ambitions. We will become the most intuitive and user-friendly CRM system in all of Europe and be the obvious choice for ambitious companies. 🌍 Don't hesitate to apply for our open positions and join our team - as we embark on this unique journey!🎢

Read more about Lime Go

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