Client Success Manager

Salary €2,000 - €3,000
We dream of making the elite salesperson – a more prepared, efficient and productive sales warrior. The Client Success manager role is an entry-level position which involves working with our existing clients across the globe and helping them get started with the solution, supporting them and finding new use cases for Salestrail in the existing teams and/or finding new teams that could use the solution.

About the Company

We are based in Finland but operate globally and have clients from all continents. Our biggest market is the US and Canada but we are growing rapidly in Asia and central Europe. We serve clients with sales teams of various sizes and from different industries and what they all share is the aim of making their sales organizations as efficient as possible.


Our solution, Salestrail, consists of an app aimed towards boosting sales productivity and a dashboard for sales management. In brief, the app drives salespeople's´ performance and tracks all their sales activities to their CRM.


About the role

The Client Success Manager role is an entry-level position which involves implementing Salestrail to our existing clients. You will be conducting meetings with our customers, consulting them in how to use Salestrail and training the end users in how to use the solution. You will also be responsible for first line support on email, chat and phone and be doing demo videos on how to use the different features of the app (no technical skills on how to make videos needed). You will also be responsible for renewing the clients and identifying new use cases for the solution and new teams within our client organisations that could be interested in the solution.


As our clients are from various different industries, and we work with companies and organisations of all shapes and sizes you’ll expand your business acumen and learn a lot. You will be responsible for the entire after-sales process, from on-boarding, to supporting them throughout the license period, growing the account and renewing them when the time comes! The role can be built based on your experience and skills and our goal is to facilitate your professional growth, allowing you to take on more responsibilities once you are ready for them.


Skills & Requirements

To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person that is successful with us is hardworking, intelligent and hold themselves to high standards. We are inspired by people who are positive, always puts the team first and are hungry for success.


At a minimum, you will need:


  • A Client focused mindset

  • Excellent social skills. You will be the face of our company among our clients

  • Genuine interest in B2B sales and business.

  • A Bachelor's or Master's degree

  • Native or fluent English.

We also value:

  • Previous experience working in sales or with account management

  • Ambitious internships or relevant professional experience

  • International experience (academic, personal or professional)

  • All language skills are seen as a + (especially Finnish, French, German, Spanish)

Important Details

  • Last date to apply: Wednesday the 20th of November 2019

  • Location: Helsinki

  • Interview dates: During the month of November. The sooner you submit your application, the sooner you might be invited to a potential interview.

  • First day at work: As soon as possible, but we can also be flexible if you are currently tied to another place or school :)

Salary Structure: Monthly salary based on the experience of the applicant.


Learn more about Liid on our website at https://www.salestrail.io/


Follow us on Twitter @salestrail, or like/follow the Liid page on Facebook and Linkedin


Please reach out with your CV and application through Hub.

For more information or questions please contact us at maria.sundstrom@liid.com or phone number +358407683813

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Working at
Liid Oy

Liid is a Finnish SaaS company founded in 2014. We help our clients increase sales productivity with the Salestrail app. We dream of making the elite salesperson – a more prepared, efficient and productive sales warrior.We are based in Finland but operate globally and have clients from all continents. Our biggest market is the US and Canada but we are growing rapidly in Asia and central Europe. We serve clients with sales teams of various sizes and from different industries.

Read more about Liid Oy

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