We are looking for a Customer Success Engineer to help our customers in utilizing Aiven managed Open Source services. Aiven is looking for customer success engineers in USA (Boston or remote), Helsinki (Finland), Berlin (Germany), Sydney (Australia).
An ideal candidate will be passionate about (open source) technology and genuinely want to help customers, both in a pre and post sales capacity, succeed. Aiven is looking for candidates with demonstrable experience in the following areas that will be required in the day-to-day job:
(Aiven services: Apache Kafka, Apache Cassandra, PostgreSQL, MySQL, Elasticsearch, Redis, InfluxDB and Grafana)
Being sensitive to customer needs and responding to customers in a courteous manner
Willingness to go the extra mile to help customers
Be an ambassador of Aiven
Triage customer support cases
Root-cause and solve customer issues
Answer customer questions
Ability to conduct product demonstration to customers clearly and effectively highlighting value of Aiven services
Ability to conduct product and company presentation to highlight value proposition and competitive advantage
Conduct successful proof of concepts
Help customers during product evaluation phase
A high level understanding of the inner workings of one or more Aiven services
Ability to communicate, after understanding the customer’s problem statement, how one or more Aiven service will address such problems efficiently and cost effectively
Ability to understand customer problems and subsequently investigate and propose a solution
Listening to customers and understanding what the customers are asking and subsequently translating those into actionable tasks and working closely with Engineering and Operations teams fulfill those tasks
Ability to write fairly simple code in one or more programming languages such as Java, Python, Go, Ruby
Ability to write simple programs such as Kafka consumer/producer, Cassandra, PostgreSQL, and MySQL database access and record manipulation, Elasticsearch indexing and searching, Redis and InfluxDB access and record manipulation, in one or more programming languages such as Java, Python, Go, Ruby)
Operating system and Networking
Familiarity with Linux operating system, DNS, and IP networking concepts
Some knowledge of public clouds and cloud terms - (compute, storage - block and object, networking, security groups)
A Bachelor's degree in Computer Science (or similar discipline) or, an equivalent amount of professional experience in software engineering and/or customer success
The following skills are nice to have:
A high level understanding of the software architecture and/or behaviour of Kafka and at least one other Aiven service
Write blogs and help articles
Give talks at conferences and meetups
What we can offer:
A dynamic startup environment with a rapidly growing, international business
A competitive compensation and benefits package that includes stock options at an early stage startup
(NOTE: US applicants should be either US citizens or US Green Card holders)
You will be part of a highly-skilled, tight-knit team of just over 20 people, making your contribution essential to what is becoming a great success story.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.