A highly technical role within the Service Department, the role holder will be responsible for providing 2nd line telephone & remote IT support to a wide range of external clients. This role will involve working within our Managed Service from the perspective of a server engineer – the scope of your role will depend on your expertise and background which we aim to utilise, build and expand on throughout your career.

Key Responsibilities

As a 2nd Line Support Engineer you will be responsible for;

- Monitoring, managing and troubleshooting live environments,

- Day to day management of a number of both physical and virtual servers spanning multiple domains, including the patching and updating of related infrastructure and VDI desktops.

- Incident resolution

- Applying root cause analysis to problems and have solid experience of change control systems

- Ensuring that all system enhancements and service improvements, as defined in user requirements, are fit for purpose and applied correctly

- Travel to various on-site locations as and when required

Knowledge and Qualifications

Essential Criteria:

- 3 years + experience of providing IT support services or equivalent experience of customer facing Technical services.

- Window Server

- VMM/Hyper V

- Group Policy

- An understanding of Microsoft Technologies including Active Directory, DNS, DHCP, Virtualisation

- Knowledge of SAN Technologies

- Knowledge of Citrix Infrastructure

- Knowledge of Backup Solutions

- Understanding of networking concepts

- Previous experience of infrastructure deployment within managed IT services.

Highly Desirable Criteria:

- HDS Storage

- Commvault

- System Center Orchestrator 2012 R2

- Writing SQL queries

- Citrix XenApp 7.5/7.6

- Exchange Server

- Citrix Netscaler

Desirable Criteria:

- SCOM

- Powershell, VBScript

- Automation or Scripting experience

- SCCM

- MCSA, MCSE

Person Specification:

- Excellent Communication skills

- Customer-service orientation

- Strong problem-solving skills

- Ability to adapt to varying demands

- Passion and commitment to excel