Contrast Security has built the only enterprise security product that knows where apps are weak and deploys adaptive defenses instantly. Our powerful and patented deep security instrumentation technology provides a fast, accurate and easy way to find and fix application vulnerabilities and block attacks instantly. Contrast’s agent easily installs onto any application server and finds vulnerabilities in minutes without the need for security experts, static or dynamic scans.

Job Focus

We are looking for a Technical Support Engineer who is interested in joining our Customer Success team and creating an award winning world-class Customer Success organisation. This is a critical position for the company. As a young, rapidly growing technology company, ensuring customer satisfaction is absolutely essential. This position requires deep technical and security expertise combined with the ability to fully understand what the user is trying to accomplish. The person in this role will build strong long term relationships with a customer base consisting of very qualified and intelligent software development engineers and security professionals. In order to earn their respect, this person must not only be equally qualified and intelligent, they must demonstrate a total commitment to their success. In addition, this person will lay the foundation of the entire support organisation so it can scale into a global, follow-the-sun, first class organisation.

Role Responsibilities

- Provide advanced technical support for customers who are using Contrast Security’s application security products

- Act as a trusted security advisor for customers who are developing some of the most advanced software applications in existence

- Help develop the scalable processes and systems to provide the foundation for a world class follow the sun global support organisation

- Develop close, long term customer relationships

- Work with product and development teams to ensure the focus is on customer success

- Provide technical assistance to other groups and partners when they need help

- Draft knowledge base and other technical bulletins for customers

About You

- Detailed knowledge of programming languages such as Java and .net

- Deep understanding of build environments for Java and .net

- Knowledge of the SDLC, continuous build systems and other software engineering methodologies/systems

- Knowledge of LDAP, AD and other system admin functionality

- Knowledge of application security and application security vulnerabilities

- Expertise in using Zendesk or similar ticketing systems

- Knowledge of SaaS and on premise solutions

- Strong Collaborator, Solutions Oriented Team Focused

- Enthusiastic, Positive Demeanor and Professional Customer Service skills

- Strong commitment to reaching your goals consistently

- Keen sense of ownership

- Must Play to Win

- Technical College degree

What we Offer:

- Competitive compensation

- Pension contributions

- Flexible paid time off 

We are changing the world of software security. Do it with us!

We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.

Solve the impossible. Easy is boring. If you’re looking for a fun, fast-paced challenge, you’ll love Contrast Security!