We are looking for a talented graduate Support engineer to help us support the industry-leading employee communications and engagement platform and solve the needs of our fast-growing list of Fortune 500 customers. You will work as part of our experienced scrum teams in which you will learn and develop. You will have the ability to progress as quickly as you can and make a real difference to peoples lives.
This is a unique opportunity to join in the opening of our newest office. Creating a positive culture is core to Dynamic Signal’s company values and this is your chance to help shape it from the beginning of a rapidly expanding team!
What will you do?
Understandand become an expert in our existing platform and services
Understand the business domain and how customers use our software
Reproduce issues raised by customers
Work directly with customers to troubleshoot and resolve issues
Answer product questions from customers and other areas of the business
Liaise with developers should an issue be a product issue
Problem solving as part of a team to arrive at the best decisions.
Escalate issues where required
Contribute towards improvement initiatives
Negotiate time between your day job and learning to help keep you at the top of your game.
You collaborate with various teams across the business in order to deliver the right thing at the right time.
Best practices: Apply best practices and patterns to testing. You will work in a truly agile environment, delivering value to our customers quickly.
Take ownership for your work, asking colleagues for help and assistance as you need it.
You have a 2:1 or above in a Computer Science (or relevant) degree
You should be familiar with a few programming languages and implementation environments
You have a positive, flexible, ‘can do’ attitude
You are able to make effective decisions with the support or your team members
You love to learn and are not afraid to ask questions
Excellent communication skills
Great team player
Great training in a friendly environment
An experienced founding team with a proven track record.
An awesome set of coworkers who genuinely enjoy each other.
An opportunity to get involved in these early stages, help shape the newest office and grow into your dream role.
Regular team events.
Excellent compensation package.
Pension plan and medical/dental/vision package.
Great work/life balance and flexible working hours.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Kids are the future, go spend time with them.
We take care of you, even when you are old and wrinkly.
Social gatherings and games; hang out with your colleagues.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.