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Only applications submitted via our website: https://www.membrain.com/careers-billing-admin-assistant will be considered.

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Membrain is on an incredibly exciting growth journey with an award-winning B2B Growth Platform that challenges the established players in the CRM and Sales Enablement space.

We believe traditional CRMs have grown into hulking monsters that focus on data entry and reporting instead of helping salespeople grow, develop and succeed. We challenge old ways of thinking and work daily to improve ourselves. With the mantra of "what is good today is not good enough tomorrow" we live and breathe innovation, continuous improvement and take great pride in our professional work ethic.

Your new colleagues are spread across the globe and we use best-of-breed tools to achieve our goals. From Stockholm to Columbus, from Atlanta to Dublin we are daily in online video meetings, using web-based tools to call our partners and customers or to collaborate within the team. We take care of each other and value our familial culture. Every day starts with a morning huddle where we share highlights, new insights learned and our ambitions for the day. All to create the very best conditions for both personal growth as well as team-based success.

We're looking for someone who wants to wake up and make a difference every day. Maybe this someone is you?

ABOUT THE ROLE

As a Billing & Administration Assistant at Membrain, you'll play a key part in ensuring smooth financial operations by managing invoicing, commissions, and some bookkeeping, while fostering strong relationships with customers, partners, and suppliers. You'll collaborate closely with the Customer Success team to resolve payment issues and support the onboarding of new clients, ensuring a seamless experience. Additionally, you'll take on varied administrative tasks, from managing office operations to contributing to internal projects.  Being in the process of a SOC2 audit, we will perform a background check on candidates to whom we make an offer.

Responsibilities

• Ensure all invoices are accurate and sent in a timely to our customers

• Issue partner commissions according to Membrain’s process

• Proactively and professionally communicate with customers and partners related to billing and/or their commission

• Collaborate with Customer Success Advocates to resolve payment delinquency issues

• Support Customer Success Advocates with administrative tasks when onboarding new customers

• Manage the creation, updating and archiving of Membrain instances

• Calculate and issue employees’ commission according to Membrain’s process

• Bookkeeping of some company expenses

• Coordinate purchases and relationship with suppliers

• Office administration

• Support or lead internal admin tasks or projects as assigned

The output of your work

• Invoices are accurate and issued on time

• Commissions are accurate and issued on time

• Professional communication with customers 

ABOUT YOU

You are

• Professional with a strong work ethic

• Highly attentive to details

• Great with numbers and enjoy it

• Always looking for personal growth and sharing our values

• A team player with the ability to work with minimal supervision 

• Based at commuting distance from Stockholm and have the legal right to work in Sweden

You have

• One to two years of experience in an administrative role

• Excellent communication skills, verbal and written, in Swedish and English

• High empathy and a customer service attitude 

• A desire to work at least 2 to 3 days per week from our office in Hammarby Sjöstad

WHAT IT WILL LOOK LIKE

During the first 30 days, you will:

• Learn the foundation of why Membrain exists and how we serve our customers

• Have a good grasp of how Membrain works as a product

• Become familiar with the tools and platforms we use

• Know the Membrain core values and culture, and integrate these into your everyday interactions with your teammates

• Ride alongside a colleague for your first billing cycle

After 90 days, you will:

• Explain to others what Membrain does and how it works

• Have had contact with all team members

• Have completed your first billing cycle on your own (with colleagues right by your side if you need help 🙂)

After a year, you will:

• Contribute to improving Membrain’s billing process

• Become a role model for new hires and help the team grow

• Continually be learning about all things needed to stay on top of your game  

OUR VALUES

We believe that work becomes meaningful when it helps us grow - as individuals and professionals - and makes our world a better place. We also believe that teams with purpose and passion can move mountains!

Challenge the mainstream The law of least resistance leads to mediocre experiences. Challenge the norm; find new ways of doing things and new solutions to problems.

Be professional Do what you set out to do, keep your promises, and never blame others, or circumstances. By doing so, you will gain the respect of others and build trust - upon which relationships are built.

Have a growth mindset What is good enough today will not be sufficient tomorrow. For you and our company to grow, you must continually improve your skills and relationships.

Be full of heart We care about each other, we are kind and we lift each other up. We believe that building together is better than building alone.

BENEFITS

Wellness allowance (Friskvårdsbidrag) Health and well-being are important for everyone to feel good and thus perform well. Therefore, we offer this wellness allowance that can be used for gym memberships, classes or massages that contribute to your physical activity and well-being.

The "Think Big" day Once a quarter, we want you to take a day off your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

Homey office in Hammarby Sjöstad We believe that when colleagues spend time in the same space, some sort of magic happens such as learning from each other and building stronger relationships. That’s why we’ve created a lovely and homey office in Stockholm.

Professional growth budget We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.