If you're excited about revolutionizing the maritime industry and helping customers achieve success with innovative SaaS solutions, then keep reading!

ABOUT THE JOB

Nautilus Labs is a dynamic and innovative business area within Danelec specializing in providing cutting-edge maritime solutions to streamline vessel operations and enhance fleet management. Our data-driven approach transforms the maritime industry through advanced technology and insights via AI/ML.

As we expand our operations in both Nautilus Labs and Danelec, we are seeking a passionate and results-driven Customer Success Manager to join our team. You will be placed in either Bergen, Norway, Farum, Denmark, Hamburg, Germany, or at a home office in France or the UK.

As a Customer Success Manager at Nautilus Labs, you will play a pivotal role in ensuring the success and satisfaction of our customer base. You will be the primary point of contact for our customers, guiding them through the onboarding process, providing ongoing support, and fostering strong relationships. Your goal will be to understand our customers' unique needs, align them with our solutions, and proactively engage to maximize their value and achieve their desired outcomes.

Your tasks and responsibilities will be the following:

• Customer Onboarding: Lead the onboarding process for new customers, collaborating with cross-functional teams to ensure seamless integration of our solutions into their operations.

• Relationship Building: Establish and nurture strong relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.

• Proactive Engagement: Regularly communicate with customers to understand their goals, challenges, and opportunities. Provide proactive recommendations and solutions to enhance their experience and drive value.

• Product Expertise: Develop a deep understanding of Danelec’s and Nautilus Lab’s products and services, staying up-to-date with the latest features and capabilities.

• Issue Resolution: Promptly address customer inquiries, issues, and concerns, working closely with technical support and other teams to ensure timely and effective solutions.

• Training and Education: Conduct training sessions and workshops to empower customers to fully utilize our solutions, increasing their proficiency and satisfaction.

• Renewal and Expansion: Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products and services, ensuring customer growth and retention.

• Feedback Collection: Actively gather feedback from customers to relay insights to internal teams, contributing to product enhancements and continuous improvement.

• Metrics Tracking: Monitor and track customer success metrics, preparing reports and insights to demonstrate the value delivered to customers.

BENEFITS:

• Competitive salary and performance-based incentives.

• Opportunity to work with cutting-edge technology and make a meaningful impact in the maritime industry.

• Collaborative and inclusive work environment that values innovation and creativity.

• Professional development opportunities and ongoing training.

QUALIFICATIONS

We expect you to have a minimum of 5 years of experience in a customer-facing role within the Maritime SaaS/digital industry, with a proven track record of managing and growing customer relationships. You are familiar with the maritime industry and its operational challenges is a pre-requisite. It is a requirement that you are fluent in both English and French.

Furthermore, the following is on our wish list for the ideal candidate:

• Excellent communication and interpersonal skills, with the ability to effectively engage and build rapport with diverse customer personalities.

• Strong analytical and problem-solving abilities, coupled with a proactive and solution-oriented mindset.

• High levels of empathy and customer-centric thinking, with a genuine desire to help customers achieve success.

• Comfortable working in a fast-paced, dynamic environment with the ability to adapt to evolving customer needs and organizational changes.

APPLY FOR THE JOB

Join Nautilus Labs (powered by Danelec) and be part of our journey to transform maritime operations in Europe.

To apply, please submit your resume and a cover letter detailing your relevant experience and your approach to customer success management via the link. The application deadline is 31st of January 2024, but as we want to hire our new colleague as soon as possible, we call for interviews as CVs and applications come in.

ABOUT DANELEC

Danelec is a Danish scale-up operating at the forefront of the digitalization of the maritime industry. With a focus on innovative solutions and cutting-edge technology, Danelec is transforming the way maritime operations are conducted, driving efficiency and safety for ship owners and operators worldwide.

As a leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, and a supplier of cutting-edge Ship Performance Monitoring systems, Danelec boasts decades of experience in ship data collection and has reached an installed base on more than 13,000 vessels, driving operational optimization for safety, sustainability, and performance.

With its latest acquisition of the New York-based AI technology platform, Nautilus Labs, Danelec is well-positioned to enable the maritime industry to reach net-zero shipping.

Danelec is HQ in Denmark, and with 14 global hubs, 165 people and more than 700 factory-trained personnel in 50+ countries, Danelec has a truly global footprint.