Senior Customer Success Manager

Salary Competitive

We are looking for a Senior Customer Success Manager

At 24Slides, we are on a mission to empower people in emerging markets, and we're searching for a dynamic Senior Customer Success Manager to join our team. If you're passionate about making a real impact  and thrive in a culture that values fun, growth, and innovation, then you might be the perfect fit.


Our values:

  1. We care

    We care about each other, our team, ourselves and we make sure to show that in everything that we do. 

  2. We are ambitious

    We shoot for the moon and speed of execution is important to us. At the same time we make sure to make the best possible decision for 24Slides, for our team and for ourselves

  3. We keep growing

    We invest in making everyone the best version of themselves through training as well as providing feedback to each other. It is important to see mistakes as an opportunity to learn and grow.

  4. We trust in each other

    In our team, all ideas are welcome, also the weird ones. We are open and transparent and make sure to communicate proactively with each other and the rest of 24Slides in order to continuously build trust.

  5. We are brave

    Even if we feel it is uncomfortable, we make sure to challenge ideas, conclusions and in general voice our opinion even though it might not be a popular one in order to get to know each other better and to also make the best decision possible. We believe in working as a team and coming up with solutions together.


Who we are:

24Slides is a presentation design company that provides individuals and corporations with presentation design support. We have a team of insanely talented designers backed by a custom online platform for our customers that we continuously develop. In fact, our unofficial motto is ‘designed by humans, powered by technology’. 

Our headquarter is in Copenhagen, Denmark, our development team is in Kyiv, Ukraine and our design teams are based in Malang, Indonesia, and Lima, Peru. On top of that we have opened an office in Florida, US. We’re the world’s largest presentation design company with over 250 team members across the globe and we support thousands of presenters each month, allowing them to give powerful on-brand presentations. We’re growing fast and are always looking for the best talents to join our team. 

But we’re not just about presentation design. Our ambitions are much greater. As a B Corp certified company, we have a strong mission to make a positive impact in the world, improving the lives of our team members in emerging markets through education and support. For instance  private health insurance, investing in their growth, providing healthy lunches, running teambuilding and physical activities, offering loan programs, and much more. We pride ourselves on making sure our teams in Indonesia, Ukraine, and Peru enjoy working conditions that are even better than in Scandinavia. 

Why do we do this? Because by showing the world the amazing talents available in emerging markets and empowering those talents with the tools to compete on the global stage, we want to prove that there is a better way to do business with emerging markets and encourage others to follow suit.


What it’s like working at 24Slides:

You’ll be working in our office in Denmark, located in Copenhagen. You will be part of a global team consisting of 4 colleagues based in mostly Denmark and 1 in Peru. You will be reporting to our head of Customer Success based in Denmark. We keep a startup-like mindset and atmosphere with a strong emphasis on a positive work-life balance. This includes flexibility in working hours.

Our culture is based on mutual respect, a flat hierarchy, and full transparency across the business. We value each individual’s opinion and  we have a strong focus on personal growth. We’re always happy to invest in your education so you can grow with the company


The Role:

As a Senior Customer Success Manager, you will play a crucial role in driving the success and satisfaction of our high-profile clients. Please see this video from our Head of Customer Success, Astrid, who explains more about the role and our company: https://www.loom.com/share/8a91f6b3d18d408783f8aaf15dca2e44?sid=cb164086-df66-48b8-ab79-6a7e0f243aaa


To elaborate, your responsibilities include:

Stakeholder Management:

  • Cultivate and maintain strong relationships with key stakeholders, particularly at the C-suite level.

  • Collaborate with clients to align our services with their business objectives.

Strategic Account Management:

  • Lead the planning and execution of customer success initiatives for high-value accounts.

  • Identify opportunities for account growth, expansion, and upselling.

Enterprise Expertise:

  • Leverage your SaaS industry experience, particularly within enterprise-level clients.

Strategic Impact:

  • Act as the voice of our customers, contributing to product development, operational improvements, and design directives.

Partnership:

  • Collaborate with our diverse international team, emphasizing strong connections within Sales and Operations departments.

Mentorship:

  • Share knowledge across the team and support colleagues in emerging markets.


The Ideal Candidate:

  • Enthusiastic about our team values and company purpose.

  • Minimum 4 years of experience in a CSM role with B2B SaaS customers.

  • Exceptional English communication skills.

  • High emotional intelligence.

  • Strategic thinker with a metrics-driven approach.

  • Proactive, comfortable with rapid changes in a fast-growing company.

  • Passionate about coaching and teaching others.


Join us in making a difference! If you have a continuous learning mindset, embrace humility, and bring your authentic self to enhance our collective growth, we want to hear from you.

Apply now and be part of a company where your contributions truly matter! 🌟


At 24Slides, we are committed to creating a workplace that is diverse, equitable, and inclusive. We believe that diversity is not only a moral imperative, but also a business imperative that drives innovation and success.

We welcome applicants of all backgrounds and identities, and we strive to create an environment where everyone feels valued, respected, and supported. We are committed to promoting diversity at all levels of our organization, and to creating a culture where differences are celebrated and everyone has an equal opportunity to succeed.

We also recognize that creating a truly equitable and inclusive workplace requires ongoing effort and a commitment to continuous improvement. We are committed to regularly evaluating our policies and practices to ensure that they are fair and equitable, and to providing training and resources to all employees to promote diversity, equity, and inclusion.

For more information or questions please contact us at Astrid@24slides.com or phone number 30350841

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 14 benefits

Working at
24Slides

24Slides is a presentation design company. We have over 120 designers supporting some of the biggest companies in the world like Deloitte, Novozymes, Valcon, MillerCoors and many more... But we're about so much more than presentation design. As a certified B-Corp, our mission is to improve the lives of creative talents in emerging markets. We want to showcase the incredible talent and competitiveness of designers in emerging countries by giving them the tools to compete in the global market. It’s not just about providing exceptional design services at affordable prices. It’s about building a better, fairer model of digital outsourcing. Whether it’s our custom-built office with free lunches, a giant slide and sleeping pods, or our development courses covering language, entrepreneurship and much more, we’re committed to investing in the social and professional development of our designers in Indonesia and Peru. Because ultimately, our goal is to redefine the idea of outsourcing in the global market and create a brighter future for all talent in emerging countries.

Read more about 24Slides

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