Customer Support Assistant

Salary Competitive

Would you like to join a growing start-up in the life science industry? Here is your chance
Eupry is looking for a Customer Support Assistant to help us with customer inquiries via phone or email on a part-time basis. This is an opportunity to be a part of a growing team in a highly relevant field - so make sure to apply today!

What does a Customer Support Assistant do at Eupry?

As our Customer Support Assistant, Part-time, your primary responsibility is to provide exceptional assistance and guidance to customers, ensuring they have a seamless experience with our products and services. Your flexible schedule may include both day and evening shifts, allowing you to connect with customers across different time zones via phone, email, or chat.

In this role some of your key responsibilities will be to:

  • Respond to customer tickets in a timely and accurate way, via phone, email or chat
  • Report product malfunctions
  • Share customer information with team members

An excellent communicator that is passionate about top-notch customer service
We hope to see you pride yourself on being an attentive listener and consider yourself good at comprehending the motivations behind people's actions. Your character shines through your tolerance and consideration for others. While you enjoy working in a team, you are also comfortable working independently. Making a positive first impression is important to you, and you firmly believe that you can achieve this by consistently adopting a polite and empathic approach.

So, if you recognize yourself in the description above or in some of the points below, we would be excited to learn more about you!

  • Strong problem-solving skills
  • Service-minded with a strong sense of responsibility and ownership
  • Excellent fluency in English
  • Proficiency in Danish or any other language is a plus
  • Previous experience in a customer-facing role would be advantageous
  • Technical understanding of WiFi services is considered a plus
  • Must have a working permit in Denmark and residency in Denmark or Øresund Region

Your new Operations Team
Eupry's team consists of over 20 nationalities, all working together on a mission to create user-friendly storage compliance solutions that will significantly improve the way our medicine, food and other sensitive goods are stored and transported.

As a member of the Customer Support team, you will be reporting to the Chief Operations Manager, and working closely with the Customer Support Assistant Kikki Skjødt-Nielsen and Customer Support Manager Michaela Kazandijeva.

Read more below about what your team members have to say about their experience at Eupry!

"When I started at Eupry back in October and I couldn't be happier with my decision to be a part of the team. Coming into the role of Customer Support Assistant, I found it inspiring to work with people from all across the world. I was happy to find that Eupry really has a diverse and multicultural environment where I can use my skills and continue to grow."

  • Kikki Skjødt-Nielsen, Customer Support Assistant at Eupry

“The first thing I noticed about Eupry was a welcoming and growing family of diverse people and cultures - all united for a common goal. When I come to the office I see that Eupry values personal growth, teamwork, innovation, and curiosity, and I am excited to be a part of this adventure!”

  • Adam Roelsgaard Fischer, Production Assistant at Eupry


Why join Eupry?

Currently collaborating with companies like Carlsberg, Arla, Novozymes and AstraZeneca, Eupry is trusted by industry leaders across Europe to deliver the easiest way to monitor storage temperature and humidity. Our "Compliance as a Service" solution takes the whole process into the IoT area, disrupting an industry usually dominated by traditional legacy products.

We have a history of supporting the professional development of our team members and creating an engaging environment for all of our people to thrive in. This means that we will help you face challenges, empower you to become independent, as well as make sure we celebrate your wins!

Have we sparked your interest?
Keep in mind our job openings don't have specific application deadlines and we conduct interviews on an ongoing basis. So, make sure to apply today!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Eupry

Here is our Journey from Start-up to Scale-Up... We are on a mission to substantially reduce the waste of valuable resources & time within the LifeScience industry. We provide the world's leading & next-generation compliance solution for monitoring and securing the correct storage of sensitive assets (Where we specialize in handling pharmaceuticals, eg. vaccines). We automate and digitalize processes, meaning freedom for employees and control for quality teams. Helping scientific teams to improve outcomes & the teams in quality to focus on actually improving quality. Eupry's IoT temperature monitoring solution was launched in 2016. Today, customers globally and such as Novo Nordisk, Novo Zymes, Astra Zeneca, Carlsberg, Arla, and many names and brands you know of, are using our product and services. We call our services Storage Compliance as a Service as we sell trust and stability with superior products and services for the elite in the industry. We are currently employing +30 people and growing 65% in revenue yearly. We are working on the forefront of Covid19 making the distribution of vaccines compliant. Traditionally this is time-consuming work, however, with Eupry's innovative solutions around 70% of time can be saved. We are in this industry to deploy changes with user-friendly solutions that will have a massive impact on humanity. Eupry will lead the way to change how medicine is distributed which will eventually cause medicine will be available to everyone around the globe. At Eupry you'll join a young and motivated team of talented and startup-experienced individuals with solid backgrounds, humor, and a certain calmness that characterizes the atmosphere at Eupry. Eupry is our trademark derived from the Latin word for a Hawaiian bobtail squid, Euprymna scolopes. It's a colorful little fellow but aside from the colorful exterior, the Hawaiian bobtail squid has a unique way of adapting to its environment because of a decentralized nervous system. We've taken inspiration from this way of transmitting signals around in our IoT sensor system which is truly one of our great advantages.

Read more about Eupry

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