Customer Success Manager

Salary Competitive

Do you have a flair for nurturing and expanding an existing customer base, a passion for data, and interested in joining a fast-growing startup - apply now!

About Plaace🚀

Plaace (/pleɪs/) is a rapidly growing Norwegian tech startup on a mission to create vibrant streets and cities that people truly love. We do so with a platform fuelled by state-of-the-art analytics and newly available data sources to enable smarter decisions for every actor wanting to understand the physical world.

We work with some of the largest property companies, retailers and brokers including OBOS, Eiendomsspar, Stor-Oslo Eiendom, Norgesgruppen, CBRE, Princess, Fretex, etc. 

About the role

As our new Customer Success Manager, you’ll play a pivotal role in ensuring new and existing customers get value from Plaace. You’ll be the strategic advisor for the customer and be a central part of all the steps in the customer journey. Your focus will be both to grow existing customers by helping them realize the value they get from the platform, as well as to carry out and assist in analysis projects. Your analytical skills will therefore play an important part.

Other tasks you’ll take part in can be anything from onboarding and training new customers and users, following up through Quarterly Business Review (QBR) and status meetings, and handling support requests. 

More specifically the job entails:

  • Be the customer’s strategic adviser by assisting in analysis-projects
  • Upsell and expand customers with additional features or grow the account by bringing on more departments and users
  • Conduct Quarterly Business Review (QBR) & status meetings with customers
  • Do customer onboarding and training of the Plaace platform
  • Be the customer voice internally by bringing feedback and input from customers to the team and product development
  • Support customers on ad hoc requests

Who we are looking for:

We require that you speak Norwegian and are able to work from our office in Oslo. We look for the following qualifications:

  • 2-5 years working in consulting or project management
  • Analytical understanding and ability to see the customers potential use cases
  • Excellent communication skills in written and verbal Norwegian
  • Multitasker & able to juggle multiple priorities
  • Startup mindset - comfortable working in a fast changing environment

What do we offer?

At Plaace you’ll join a high-paced environment in a rapidly growing startup. We work in a fun and inspiring culture where you’ll get a ton of responsibility and freedom to contribute with your talent and experience.You will work with smart, talented and committed colleagues from a variety of backgrounds, both culturally and academically.

  • Great opportunity to grow and develop your role and expertise over time
  • A kick-ass office environment at StartupLab, 5 min (with subway) from the city center
  • Flexible work culture - wfh a couple of times/week
  • Lots of social activities, Friday beers, social dinners and company trips

Sounds interesting? Submit your application by hitting the apply button.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Equity package
Equity package

Want to be a partner? Look no further.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 16 benefits

Working at
Plaace

🚀 Plaace (/pleɪs/) is a rapidly growing Norwegian tech startup on a mission to create vibrant streets and cities that people truly love. We do so with a platform fuelled by state-of-the-art analytics and newly available data sources to enable smarter decisions for every actor involved in the city floor. Our data-driven platform provides valuable insights and recommendations based on card transactions, footfall, demographics, and competition to empower businesses and organisations to make informed decisions. We work with some of the largest property companies, retailers and brokers including OBOS, Eiendomsspar, Alti Forvaltning, Stor-Oslo Eiendom, Norgesgruppen, CBRE, Princess, Fretex, etc. We’re at a stage where we focus on growing the customer list and harvesting the market potential both nationally and internationally. At Plaace you’ll join a high-paced environment in a rapidly growing startup. We work from a a kick-ass office environment at coworking space StartupLab, surrounded by other cool startups, and a convenient easy (5 mins) train access from the city center of Oslo. We work in a fun and inspiring culture where you’ll get a ton of responsibility and freedom to contribute with your talent and experience. We benefit from high flexibility, where everyone is free to work from home a couple of times/week, but not fully remote, as we reap the high benefits of bringing our bright and diverse minds together. You will join a team of smart, talented and committed colleagues from a variety of backgrounds, both culturally and academically. Because we are a small team and work closely together, we also enjoy a lots of social activities, Friday beers, social dinners and company trips. If this sounds like the right place for you, then we would love to hear from you. Check out our job openings below!

Read more about Plaace

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