Customer Success Analyst

Salary Competitive

Are you tech-savvy and have an analytical mindset? Do you want to grow your career in the fintech sector and be responsible for maintaining great client relationships? We are looking for a Customer Success Analyst with an interest in data analysis and in supporting our customers to help them achieve their goals.

Monthio was started in 2018 and is a software development company with around 50 employees. We’re scaling rapidly with new clients signing, which is why we need you on our growing Customer Success team. Our core product is a B2B SaaS service that financial institutions use to automate their decision-making when providing loans. Using the newest technologies, our best-in-class data analysis and transaction classification help our customers get a clear and intuitive overview of the financial situation of their customers.

We are looking for a person who

  • is self-driven and not afraid to be hands-on

  • is tech-savvy and has an interest in the fintech sector

  • is interested in data analysis

  • is a great communicator

  • is structured with the ability to adapt to new situations

  • thrives with problem-solving and is service-minded  

  • speaks and writes Danish fluently and has a good command of English

If you have experience - or interest - in SQL, this would be an advantage as we use SQL to query data for our analyses.

About the job

We are looking for a full-time employee to join the team, and we expect that you can stay with us for at least one year.

Your responsibilities:

  • You will take the lead on delivering outstanding customer support, by replying to customers’ technical and data questions via email, chat, and phone

  • You will perform simple data analysis 

  • Perform product and analytical support

  • You will develop and perform data categorization

  • You will do ad-hoc tasks in collaboration with your team and the Data Science team

What you can expect from us:

  • The chance to learn about data analysis, technical set-up, and customer success

  • Work in an experienced team with deep industry knowledge - we will teach you what you need to know

  • Great office environment near Fælledparken with a view of Parken

  • We’ll give you space to contribute to our growth journey and also your own

  • Salary according to qualifications

If you have any questions, feel free to contact us at the number below.

The expected start date is as soon as possible. We will be doing interviews on an ongoing basis.

For more information or questions please contact us at or phone number +4528705551

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 12 benefits

Working at

Monthio is a fully funded Fintech company working hard to build and launch an innovative financial platform for financial credit services. We are on an ambitious mission to create: "Smarter financial decisions with less effort". Put simply, we want to enable businesses and people to achieve a healthier financial situation with less hassle, saving both time and money. Monthio is on an ambitious mission in the growing industry of Fintech. We are a passionate and skilled team representing multiple age groups, and we have deep industry knowledge. Our experienced management team has strong knowledge within finance, entrepreneurship and software development, and our young team members keeps everyone on their toes. Our office is located in Parken, Østerbro in Copenhagen, Denmark. Here we have our own office with a great view to the Parken Football pitch as well as the green park: "Fælledparken"

Read more about Monthio

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