Are you tech-savvy and have an analytical mindset? Do you want to grow your career in the fintech sector and be responsible for maintaining great client relationships? We are looking for a Customer Success Analyst with an interest in data analysis and in supporting our customers to help them achieve their goals.
Monthio was started in 2018 and is a software development company with around 50 employees. We’re scaling rapidly with new clients signing, which is why we need you on our growing Customer Success team. Our core product is a B2B SaaS service that financial institutions use to automate their decision-making when providing loans. Using the newest technologies, our best-in-class data analysis and transaction classification help our customers get a clear and intuitive overview of the financial situation of their customers.
We are looking for a person who
is self-driven and not afraid to be hands-on
is tech-savvy and has an interest in the fintech sector
is interested in data analysis
is a great communicator
is structured with the ability to adapt to new situations
thrives with problem-solving and is service-minded
speaks and writes Danish fluently and has a good command of English
If you have experience - or interest - in SQL, this would be an advantage as we use SQL to query data for our analyses.
About the job
We are looking for a full-time employee to join the team, and we expect that you can stay with us for at least one year.
You will take the lead on delivering outstanding customer support, by replying to customers’ technical and data questions via email, chat, and phone
You will perform simple data analysis
Perform product and analytical support
You will develop and perform data categorization
You will do ad-hoc tasks in collaboration with your team and the Data Science team
What you can expect from us:
The chance to learn about data analysis, technical set-up, and customer success
Work in an experienced team with deep industry knowledge - we will teach you what you need to know
Great office environment near Fælledparken with a view of Parken
We’ll give you space to contribute to our growth journey and also your own
Salary according to qualifications
If you have any questions, feel free to contact us at the number below.
The expected start date is as soon as possible. We will be doing interviews on an ongoing basis.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Break a leg! Seriously, we got you covered in our company healthcare plan.
We take care of you, even when you are old and wrinkly.