We are looking for someone that wants to join us on our exciting journey as we grow in the Scandinavian market. You will be part of our Customer Success team, helping our customers to the next level. In short, you give our customers superpowers. You will also work with our Finnish speech technology, so an interest in tech and languages is a given.
The environment at Voxo is fast learning and innovative. We have a strong focus on personal growth and you will be joining an ambitious and motivated team that always makes sure to find time to have fun together.
Come on - you should join us!
Voxo is a Swedish tech startup that turns conversations into actionable insights through voice technology. We are at the forefront of the AI revolution, with our technology being built with cutting-edge machine learning algorithms.
We analyse conversations, mainly phone calls but also emails, chats, seminars, lectures, speeches, and debates. We have taken a market-leading position in Sweden while also seeing strong growth in the Nordic countries in 2023.
With the growth of new customers and new markets, we are expanding the team rapidly, allowing more people to join our journey and to grow with us.
As a Customer Success Manager, you are a customer's primary contact and responsible for driving their success with us and our system. At Voxo, Customer Success is at the core of the business, working closely with both sales and product.
You will be responsible for the whole customer journey for our Swedish and Finnish customers and, together with sales, ensure a wow experience for the customer from the first onboarding to becoming a champion of our product. Customer Success also acts as the voice of the clients within the company, driving the client's perspective in the product development process.
You will also work with our Finnish speech-to-text engine. You will both be training it on new words, phrases and sentiment and also continuously work with quality assurance of the engine.
Responsible for customers in both Sweden and Finland
Improving our Finnish speech-to-text engine with the tech-team
Onboarding of new customers - configuring the system, holding training sessions etc.
Supporting customers in their use of the system and help them with building analytical reports from our system
Conducting workshops to educate our customers on how to get more value from our system
Creating training materials and instructional videos for our customers
Gathering customer feedback to help drive our product development, being the voice of the customer
We are looking for someone with excellent communication skills and an analytical & technical mindset. We believe that you think it's inspiring to work with new technology and love working with customers.
The job is a combination of listening to the customer and their needs, understanding our product and how to use it, and supporting the customer on how to use it to fulfill their needs.
Voxo is a fast-paced and changing environment, and we expect you to appreciate that and to grow together with us.
Customer-focused - delighted customers are the basis of our business
Highly skilled in communication, both verbal and written
Solution and detail-oriented with a hands-on approach, never afraid to roll up your sleeves
Analytical - you understand data and how to find value from it
Technical - fast learner of new systems and like to spread that know-how
Experience working in a customer-facing role (could be customer success, customer support, sales etc.)
Fluent in Swedish and Finnish. Additional Nordic language is a plus
Experience working with Saas/digital products
University studies within relevant fields (analytics, business, communication, engineering)
Be part of an exciting journey with a friendly and fast-growing team. This journey will bring many opportunities to try new things and develop new skills. The environment is fast and innovative, focusing on constantly learning and continuously improving with rapid personal growth.
While we are a highly ambitious and motivated group, we still find time to have fun and laugh together daily. That culture is the building block for us to succeed and enjoy the workplace simultaneously.
Voxo is located in central Stockholm but we also have employees located abroad. We have flexible working hours, and it's up to you how you plan your day.
We also offer
*We will start going through applications and the interview process on the 14th of August.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Break a leg! Seriously, we got you covered in our company healthcare plan.