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Customer Success Specialist, Romanian Speaking

Salary Competitive
About Agreena
Agreena is an exciting, dynamic, and purpose-oriented organisation united in a mission to mobilise farmers and corporations to unlock the value of nature and help restore the planet. While we’re rooted in agriculture, finance, and technology, our team of experts range from soil carbon scientists and software developers to market strategists and regulatory affairs experts. Over 200 employees across more than 40 nationalities are gathered under the common Agreena flag – either working from our headquarters in Copenhagen, offices in London, or remotely across Europe.

Agreena provides solutions that drive both environmental and financial sustainability. Our company offers a supportive and positive work environment with opportunities for learning, leading, and growth no matter where you are in your professional journey. We believe in giving our employees a lot of responsibility, and we encourage new thinking, innovation, and fun.

And this is where you come in:
As a CS Specialist, your role will be to oversee a portfolio of farmers on our platform, onboard new farmers onto the programme and actively support our yearly carbon program cycle. You will therefore have frequent contact with farmers and landowners, to support them in navigating the programme and its requirements. 
In this role, you will also often liaise with the company’s other teams, such as Product or Business Development, to improve the entire customer experience. 
You will join a dynamic and international team (8+ nationalities), which is thriving on teamwork and playing a central role in supporting Agreena’s growth. 
Join us in the Customer Success team, and you’ll add your talent and creativity to help decarbonise agriculture by supporting farmers across Europe to transition into sustainable practices.

How you will make an impact:
  • Serve as the lead point of contact for all customer account management matters
  • Organise and support the harvest year cycle through onboarding and validating new users and supporting them in reporting their activities
  • Build and maintain strong, long-lasting customer relationships
  • Collaborate with the sales and marketing team to identify and grow opportunities within your territory
  • Assist with challenging client requests or issue escalations as needed
  • Reinforce the support activities by answering to customer requests and claims

Requirements to succeed in the role:
  • Bachelor degree in a relevant subject (Business, Sustainability, Agriculture, …)
  • Fluent in English and Romanian
  • Excellent interpersonal and communication skills 
  • Ability to juggle multiple accounts or projects at a time, while maintaining sharp attention to detail
  • Ability to communicate, present and influence key stakeholders at all levels of an organisation

Bonus points if you:
  • Experience in agriculture or sustainability
  • Experience in a customer-facing position such as Customer Success, Account Management, Supply Chain or Support.
  •  Experience with MS Office (particularly MS Excel) and CRM softwares (e.g. Salesforce, Zoho, Hubspot) is a plus
  • Russian would be an advantage

Additional info:
  • This position may require occasional travel to join conferences, meet with farmers
  • Flexible working hours and working from home policy, though this is a HQ position in Copenhagen
  • All levels of experience are welcome

What’s in it for you:
  • A unique opportunity to join and help shape a fast-growing tech scale up with the determination and ambitious mission to reverse climate change;
  • A truly global environment where you can collaborate and socialise with diverse and passionate colleagues;
  • Team events throughout the year;
  • An exciting purpose-led culture and mission;
  • Open communication and supportive feedback culture.

🌱 Not quite what you're looking for?
We encourage you to follow our Agreena LinkedIn page to keep updated on content, articles as well as new opportunities opening. You can also subscribe to our job alerts talent pool to stay in the loop for the departments you're interested in exploring further at Agreena.

🌍 Be your best-self everyday at Agreena
At Agreena we are devoted to building an environment that promotes equality, inclusion, and diversity. We are on the path towards expansion and growth so with that, we believe everyone’s uniqueness should be celebrated and embraced to help us achieve this exciting journey. This is critical to our success and innovation. We want to build a product that is loved by our customers and we want the same to be reflected in our teams. 

With this in mind, we are working to ensure Agreena remains a diverse and inclusive environment for everyone.  

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

See all 10 benefits

Working at

Every hectare of agricultural land has the potential to reduce greenhouse gas emissions. At Agreena we help enable that potential. Agreena has the solutions to drive environmental and financial sustainability in agriculture. Within one year, we have helped farmers across 10 countries to convert more than ​100K hectares of land to regenerative farming practices. ​Agreena is a well funded (recently raised €20M ​in Series A round) ​, Danish growth company. We have Europe's #1funded soil carbon certification program. Succeeding in our mission could result in billions of Euros saved and megatons of CO2e removed.

Read more about Agreena

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