🚀Product launch🚀 Click here to learn more about The Hub’s new products.
Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄
As a Product Support Specialist (QA Engineer), you play a crucial role in ensuring customer satisfaction, product functionality and resolution. You are the go-to person when it comes to product knowledge, and you are responsible for keeping up-to-date with the latest product updates and testing. In addition to providing Tier 3 support, you are the final escalation point for any issues that cannot be resolved at lower levels.
Your expertise and ability to provide effective solutions to complex problems make you a valuable member of the team. You also have the opportunity to work closely with other departments, such as Customer Success, Sales, Product and Marketing, to provide insights into customer needs and product challenges.
All of these responsibilities require a high level of attention to detail, excellent communication skills, and a commitment to delivering the best possible customer experience.
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
🏢 Flexible WFH
📈 Generous stock option plan
💰 Discretionary based bonus
🌴 25 days of annual leave + Bank holidays
😍 4 week paid sabbatical after 4 years at the company + $10,000!!
🎉 Fun culture with company offsites (Portugal, Copenhagen, Barcelona!)
📨 Generous referral scheme
🍫 Free office snacks and regular tasty lunches!
🌍We have several offices in great locations - London, New York, Copenhagen, Amsterdam, Ljubljana and Munich ✌
If you want to be a part of building a legendary company, COME JOIN US! 😊
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
We want to take you from good to great.
Want to be a partner? Look no further.
Easy access and treehugger friendly workplace.