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Head of Customer Success

Salary Competitive

Would you like to grow our Customer Success team and make sure we deliver the best solutions to our clients? ⭐️

As a young tech company, we are challenging the principles of how great software should be made, and we need more amazing people to join this mission. We are now looking for a Head of Customer Success who would like to create value and drive digital transformation for our customers through strategic use of the Appfarm's no-code platform. Is that you? 

Appfarm (appfarm.io) delivers digital services to businesses using in-house developed technology. Our innovative product, Appfarm Create, enables the development of advanced software with tailored functionality without a single line of code, and only with the help of a web browser. 

As Head of Customer Success in Appfarm, you will lead our commercial customer-facing team, drive customer goals and product adoption for our clients in close cooperation with our technical resources in the Solution Engineering team. Our growing Customer Success team are responsible for all direct customers, representing a vast variety in industry, company size, geography and digital maturity. The Customer Success team is constantly working to establish a natural strategic bridge between development and sales teams, with the intention of establishing and managing healthy long-term customer relationships. 

What will you do as Head of Customer Success? 🚀

  • Manage and develop the Customer Success team in Appfarm. 
  • Optimize existing clients and driving digital transformation for our customers through strategic use of the Appfarm no-code platform.
  • Maintain and develop high level relationships with clients. 
  • Lead account planning processes that develop performance, revenue targets and critical milestones of client renewals.
  • Understand the business goals of our customers and explore new opportunities within the account from new solution development to cross-sell and upsell opportunities.
  • Lead by example and develop the team's ability to lead the customer expansion and adoption processes, resulting in significant growth within our current customer base, and ensuring that customer churn remains as low as possible.
  • Coordinating team reviews and providing coaching and plans for career development to improve each member’s overall performance.
  • Act as the escalation point for customer queries or concerns.
  • Managing recruitment and training of new team members.
  • Have fun at work, every day! 

What can we offer you? 🙌🏼

  • A unique opportunity for a vital role in a tech scale-up.
  • A company seeking to create the next big thing in software, and enthusiastic colleagues with the ability to execute. 
  • Competitive compensation and stock option plan. 
  • The opportunity to build your own team. 
  • A hybrid work setup and flexible working hours.
  • Offices at Rebel - the new center of excellence for tech in Norway, with the best employee restaurant in Oslo. 
  • Amazing colleagues and an open and inclusive work environment.
  • Awesome yearly company retreats (last year we went to Sotogrande), cottage trips, and lots of social events. 

Who are you? 🤸🏽

We believe our new Head of Customer Success is a people person who cares about the team and takes responsibility when it comes to career development and new hires to the team, as our company and customer base grows:

  • Experience from coaching, training and growing highly successful Customer Success teams to reach business objectives and sustain a high bar of quality customer satisfaction. 
  • A deep passion for learning, along with excellent critical thinking skills (understanding of our no-code platform is key to success). 
  • Ability and desire to build strong relationships at all levels, from our customers’ data scientists to the CEOs. 
  • Ability to quickly grasp commercial aspects and end-users’ challenges. 
  • Strong communication skills, with the ability to clearly articulate complex technical concepts and business value to both internal and external stakeholders.
  • Strong english skills and the ability to communicate in a Scandinavian language.
  • Strong interest in tech and scale up environment.
  • You live in Norway/Østlandet or are planning to relocate here. 

To develop innovative technology you need a diverse and multidisciplinary team with different backgrounds and experience. If you want to be part of an adventure taking Appfarm to the next level, we look forward to your application, including a short motivational cover letter focusing on why you want to work with us.  

Any questions? Please contact Malin at malin@appfarm.io / +47 90 23 14 15.

For more information or questions please contact us at malin@appfarm.io or phone number +47 90 23 14 15.

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 13 benefits

Working at

At Appfarm, our mission is to enable anyone to build exceptional digital solutions as fast and hassle-free as possible. We have commercialized a unique cloud-based development platform where you create, launch and manage business software 10x faster than previously possible, without using a single line of code. With drag & drop components and one-click deploy in the cloud, creating powerful digital experiences for web, tablet and mobile devices has never been easier. We are a diverse and multidisciplinary team of around 40 employees with a passion for no-code and changing the nature of digital transformation, but we're growing quickly. Our offices are located at Rebel, the new center of excellence for tech in Norway, with the best employee restaurant in Oslo. Working at Appfarm comes with the following four things: 💟 A healthy and happy work environment where everyone is respected, welcomed and included. We encourage knowledge sharing between departments, and have monthly events where we get the possibility to learn from and praise each others work. 🚀 Career development. We do everything we can to ensure the happiness and professional growth of our employees. We are still a small company that is quickly developing, meaning that there is a lot of room for you to shape your own career by taking on responsibilities in areas that you are interested in. 🎉 A lot of social events where we get to do fun things together! We have four major annual events (summer party, christmas table, cabin trip, and trip abroad), but we also do smaller things in between. ↔️ Flexibility. We believe that our employees know best when and in what surroundings they are most productive, and trust that the work get done without micromanaging your schedule. We are also firm believers in putting family before work when needed, and generally avoid scheduling meetings outside our core business hours between 9-15.

Read more about Appfarm

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