Would you like to play an instrumental role in building a unique universe for a leading tech-start-up company?

THE ROLE

As Customer Success Representative you are overseeing the planning and activation of customers using our Mobile App for automotive remarketing and sales.  Once activated you will ensure that customers have a positive ongoing experience using our products to their optimum levels and give a maximized return on investment for the customers. You will also be managing existing customers ensuring that they get the optimum benefits when using our services and that we keep the highest service level. Your daily partners will be Sales Managers at automotive dealerships worldwide. The position requires knowledge and interest in SaaS, digitalization, customer experience, and high growth. You will be based in Carswips’ headquarters in Aarhus and will report to the company’s founder and CEO.

ABOUT CARSWIP

Carswip is a young innovative tech start-up, which via an app ensures global premium car brands and dealerships shifting from offline to online. Carswip has partnerships with the biggest and strongest car brands and dealerships in the world. The company has a high global ambitions level.

RESPONSIBILITIES

• Phone support in Danish and English

• Collecting all information required in order to onboard customers

• Onboarding and activating customers remotely

• Managing and developing relationships with customers

• Monitoring performance and establishing procedures for continuous improvements

• Continuously improving processes to ensure fast and high-quality implementation and activation of customers

• Delivering the best customer and user experience.

  
  

EXPERIENCE

• Experience in Customer Success position or similar

• Proven experience in working across cultures and building relationships

• Solid understanding of digital and commercial aspects

• Entrepreneurial and self-driven with the ability to identify and act on opportunities

• Kind personality

• Strong communication skills in written and verbal English

WE OFFER 

• Dynamic work environment where you can make a difference

• Great opportunity to grow career wise

• More work-life balance, less bureaucracy & politics

• Great office environment with a stunning view direct to nature

• Table tennis, padel tennis, Friday bars, company events, and lunch plan

• What are your wishes to equipment and gear? We’ll accommodate your preferences and give you a computer, screen(s), keyboard, and mouse after your choice + an adjustable desk

• Competitive salary based on qualifications

YOUR APPLICATION

UnikRecruitment is assisting Carswip with this process. For further information about this vacancy, please contact Michael Kjærgaard at UnikRecruitment by phone +45 2222 4000. No knowledge of the candidate’s identity will be given to Carswip without his or her prior acceptance.