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Partner & VIP Support Specialist - Danish/English (Copenhagen)

Salary Competitive

Do you enjoy helping people and have experience in delivering excellent customer support?

Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels?

Are you motivated by working in a scale-up company moving with the speed of light?

If you are nodding yes to the above, this might just be the perfect opportunity for you - and us!

About Monta

Monta is a new, yet well established layer of technology that brings together installers, operators, service providers, EV drivers, and businesses with charge points.

At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.

By empowering Charge Point Operators and offering consistent charging experiences for Electrical Vehicle owners, Monta is laying the ground for a scalable and sustainable EV infrastructure.

The role and tasks

In the position of Partner & VIP Support Specialist, you will be a key element and one of the foundational pillars in shaping the culture, foundation and future of the Partner & VIP Support Team. You will be our voice to the outside world with our VIP customers which consists of major companies where a smooth and solid communication channel for support and technical assistance is of utmost importance. It is therefore crucial that you have a passion for helping people. Our customers and partners are always the center of our focus and it is important to us that they get an amazing and memorable experience when they contact us.

Your primary tasks will consist of:

  • Communicating directly with our partners, operators and other VIP customers, primarily via conversations via email and messaging in a ticketing system, but also inbound and outbound calls.
  • Listen and respond to our customers needs and concerns and provide professional and friendly support at all times ensuring our customers are our number one priority.
  • Collaborate with teammates and other departments to troubleshoot and solve queries.
  • Take part in expanding our knowledge base and help with building a solid foundation for the future.
  • Prioritising tickets and ensuring the VIP cases are taken care of it and dealt with accordingly and in a timely manner.


  • You are fluent Danish and English. Additional languages are very beneficial.
  • You are located in Denmark and can work from our office in Copenhagen.
  • You have an “above and beyond”-mentality and are always willing to go the extra mile to help our customers.
  • You are not afraid of reaching out to colleagues to find the right answers.
  • You have experience working in customer-facing environments.
  • You have attention to detail and are not afraid of taking ownership.
  • You are tech-savvy.

We believe you will be a great candidate if you

  • Have experience in a similar position and in providing world-class customer service.
  • Thrive working in a high-paced and super dynamic work environment.
  • Have a good understanding of business acumen and can not afraid to make important calls - sometimes on the spot.
  • Are motivated by the fact that we place the train tracks while we ride them and that you'll be 1st-gen Monteer building our team for the future.
  • Would like to work in a company that’s making the world a better place and have a big focus on sustainability and diversity.


What’s in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Copenhagen.

During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.

Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

We love diversity and everything that makes us different - that is also what makes us awesome!

We also offer:

  • Shared company electric cars
  • Free gym membership
  • Free snacks & beverages
  • Vegan lunch catering
  • Company and team events, including Friday bars, parties and gaming nights
  • Learning & development opportunities
  • Education budget + 3 days of annual leave to partake in educational courses

Does your heart desire to become a Monteer?

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package
Equity package

Want to be a partner? Look no further.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 20 benefits

Working at

Monta is the operating platform powering the EV charging ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. We believe that accelerating and democratising the adoption of EV technology is key to building a better future Monta’s mission is to provide the best technology solutions for the entire EV charging cycle. At our core, we provide access, innovation, and reliability to the mobility transformation. We're here to make the transition to electric mobility as seamless and exciting as possible. With a single integrated software built to EV better.

Read more about Monta

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