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We are looking for a talented Solution Expert / L&D Consultant, who is a master of onboarding our great customers in USA.
You will be responsible for ensuring that customers are able to effectively utilize the eloomi platform. You will partner with Customer Success Managers and work closely with customers to understand their business needs and requirements, and then provide guidance and best practice advice on how to maximize the eloomi platform to maximize customer business value.
You will play a critical role in ensuring that customers are satisfied with the value the eloomi praltfom provides. You work closely with customers to make sure that they gain measurable business value from the L&D and People Management program.
What you will be doing:
Work closely with customers to understand their business needs and requirements
Configure and implement the SaaS product or service to meet customer needs
Provide training to customers on how to use the product or service effectively
Troubleshoot and resolve issues related to the product or service
Work closely with the customer success team to ensure that customers are satisfied with the product or service
Participate in the development of best practices and methodologies for the delivery of professional services
Act as a subject matter expert on the product or service and provide guidance to internal teams
Identify opportunities to improve the product or service based on customer feedback
Bachelor's degree in Computer Science or a related field or comparable experience
Strong technical skills and 1-2 years experience working with SaaS products or services
Experience in customer-facing roles, such as consulting or customer success
Excellent communication and interpersonal skills
Strong problem-solving skills and ability to troubleshoot technical issues
Experience with project management and working with cross-functional teams
Experience balancing multiple customers with conflicting priorities without sacrificing quality.
You have a natural customer focused mindset and you are a true problem solver. You are empathetic, caring and a dedicated professional, that goes the extra mile to help customers grow their businesses and make them more efficient. You have the ability and experience in software to become an expert in the eloomi product and you are interested and motivated to learn about our customer L&D use cases. You have a passion for HR-trends, processes, pains/challenges and how mid-market organization's drive people development, and you can leverage the momentum of this interest and knowledge to constantly develop yourself in the role.
Welcome to eloomi
We are a fast-growing international software company with headquarters in Denmark and office hubs in the US, UK, Germany and Norway. We have customers in +30 countries. With only 7 years behind us, we have positioned ourselves as one of the leading recognized suppliers within Learning Management and People Development and US based customers really like eloomi.
We’re a unique workplace driven by exceptional people development and successful teamwork. Each employee contributes to building a diverse and positive work culture nurtured by a sharp vision and authentic engagement. By joining eloomi, you will have the opportunity to enhance your skills and focus on your career path. As an agile organization, we aim to empower our employees with great flexibility, transparent management, and inspiring learning.
We love passionate and motivated people (like you) to help us bring innovative solutions to our customers around the world. And by the way, we constantly work to ensure that eloomi is "the best workplace you ever worked at".
Ready to start an exciting journey at eloomi?
If you would like to know more about the position, please contact Talent Acquisition Consultant Ioanna Pechlivanidou on below email or mobile for a chat or an online cup of coffee. Or drop us your CV and a video on careers.eloomi.com and we get back to you, fast…..
eloomi is an equal opportunity employer, and we welcome all applicants. eloomi supports workforce diversity, and all applications will be considered equally and against the role profile regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. See more at: www.eloomi.com
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.