Are you a German speaking strategic relationship builder with SaaS experience looking for a new challenge? Then tamigo could be the place for you!

tamigo provides a Workforce Management solution that is easy, smart, and international to customers in retail and hospitality across Europe.  

As a Senior Customer Success Manager (CSM), you ensure that our customers receive the guidance and support needed to achieve their goals. You act as a bridge between the customer and tamigo, and you actively grow your accounts. 

Your customer base will primarily be enterprise customers in Germany, Austria and Switzerland.
 

Your job will be to:

Maintain: Think long-term, ensure good user adoption and customer engagement. You understand our customer base and focus on solving long-term needs.

Nurture: Strengthen relationships with customers. You optimise the experience of each customer and demonstrate how we can meet their specific needs.

Grow: Identify and pursue growth opportunities. You are committed to supporting the business goals of our customers, and you pursue upselling and cross selling whenever there is more value that can be added for the customer.

You will work alongside our other two CSMs as part of our Sales team.

You are the right candidate if:

• You speak and write native level German, and professional English
  
• You have at least 5 years of experience in a Customer Success Management role or sales, preferably for a SaaS company
• You have excellent relationship building and stakeholder management skills
• You combine ambition and creative thinking with business acumen and a deep interest in IT

Get to know the solution you will promote!

Sign up using ‘Candidate’ as your company name and test our solution for yourself.

Job responsibilities:

• Build trust with customers by providing high-quality service and meeting their needs in terms of the solution.
• Actively encourage upselling and cross-selling and provide timely value propositions to customers.
• Generate sales leads through active referrals, contacts with champions, and drive expansion into new markets.
• Collaborate with colleagues on the Sales team to close deals.
• Follow up on renewals and yearly price regulations.

What’s in it for you?

• An exciting position in which you can have profound influence on our success and growth. We value initiative and an entrepreneurial spirit, and we give you latitude to realise both.
• We prioritise a healthy work-life balance, including health initiatives and flexible work structures.
• Your professional growth is important to us and you will be part of our Talent Development program from day one.
• A competitive compensation package with pension and private health insurance.
• An international team working towards a shared goal.

How to apply: 

Please note that you must have an EU work permit and a clean criminal record to be considered for the position.    

We use a blind recruitment process, so it is your motivation and functional experience that counts. Send us a detailed CV and a motivational letter in English, telling us why you are the right person for this role. 

We process applications continually and will close the recruitment process as soon as the right candidate has been found. 

Want to know more? Visit us or get in touch with our recruitment team directly: june.nilsson@tamigo.com

About us:

Since 2006, tamigo has been a vital business partner for international enterprises and medium-sized companies, mainly within retail and hospitality. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. More than 200,000 end-users across Europe use tamigo in their daily work.

We offer an attractive career in a fast-growing and international SaaS organisation. Our culture is inclusive and informal, yet highly professional. We’re headquartered in Copenhagen, with offices in 9 different countries serving customers across Europe.

tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.