And do you pride yourself on being serviceminded to your core in everything you do?

During 2023 we will scale the organization and we expect to onboard more than 40.000 new users to our platform – we are entering a defining period in the Crediwire journey.

The role:
As the new Customer Success Manager at Crediwire, you will have the opportunity to help build the department from (almost) the ground up. You will focus on facilitating great customer experiences, working closely with sales and helping accountants and bookkeepers succeed in incorporating Crediwire into their work routines. Hence, it is important that you have a deep understanding of accounting and bookkeeping, and how accountants and bookkeepers work with real-time financial data.

The role will focus on three key categories: Support, Customer Success and Upsell.

Your responsibilities will include managing our existing customer base as well as identifying possible upsell opportunities. You will also be helping new customers on board when joining Crediwire. This means wearing many hats as you will own the task of supporting our customers on technical issues (covering inbound calls, email and chat) as well as helping them on how to utilize the Crediwire platform.

You have:

• You know the financial sector and have a good knowledge of how it work
• You know your accounting books.
• You are service minded and passionate about helping customers succeed.
• You are experienced in managing upsell activities.
• You enjoy wearing many hats and you thrive in a multifaceted role.
• Great communication skills – you will be working with many different professional backgrounds.
• You have a product-first and collaborative mindset.
• You are a go-getter who is eager to learn and grow.
• You are driven and motivated by collaborating with colleagues to achieve common goals.
• Preferably you have experience working in Hubspot or an equivalent CRM system.
• You are fluent in Danish.

Crediwire - the company:

At Crediwire we create better financial experiences for SMEs, their accountants and their banks – that’s why we get up in the morning.

We collect, structure and activate financial data to create more knowledge, better decisions and ultimately stronger companies. Crediwire is a platform for financial optimization.

As a successful candidate:

You should be interested in working in a start-up where you have the possibility to grow with a promising next-generation FinTech company and quickly become a valued member of the core team. You are the type who wants to go “above-and-beyond”.

We Offer:

• A great chance to work with a highly professional team.
• A professional and informal work environment.
• A steep learning curve with interesting opportunities.
• The possibility to learn or introduce new data-driven technologies.
• Great office in centre of Copenhagen.
• Pension plan
• Bank advantages
• Monthly Crediwire dinners
• Crediwire - the people behind and around the company
• Crediwire is run by and advised by some of Denmark's most prominent businesspeople

Board of Crediwire

Jørgen Horwitz (former CEO of Bankers Association) chairs CrediWire's board, which also contains profiles such as Jesper Theill Eriksen (CEO Templafy, former CEO TDC Consumer), Carsten Dyrup (CFO Telia, Denmark) and Jens Sørensen (former CTO of e- conomics).

Research board

Carsten Rohde, professor and head of department of Accounting and Auditing at Copenhagen Business School, Fritz Henglein, professor at Computer science at Copenhagen University.