Returns & Repairs Coordinator

Salary Competitive

Rokoko's offering unlocks the talent of millions of emerging creators that need fast, easy, and affordable animation tools.

Our tools are designed for independent creators whilst being adopted by some of the world’s largest animation studios, like Netflix, Sony, or Disney.

From the heart of Copenhagen, where it began, to our colleagues back in Athens and all the way across the USA, we all echo Rokoko’s calling - to empower the storytellers of tomorrow.

None of this would be possible without the humans behind Rokoko.

Creative, driven, and passionate about what we do, every day we stand by our mission and we’re looking for talented teammates that can join us to build creative tools within art, entertainment, film, research, education, or health.

We collaborate with top-tier game, film, AR/VR, and VFX producers as well as thousands of creators that make unique content.

Dare to join us too, we’d love to have you.

 

🔥What you will be doing
You will help prepare our repair kits for our customers this can include but is not limited to:

  • Calibration of sensors and other materials needed for repair kits.
  • Ensuring precise inventory levels by communicating any stock change to the Inventory & Warehouse Controller, along with flagging any low stock required to stratify for repair kit demand.

You will synchronize with our other departments (Customer Success/Support & Sales) to align on Returns, Swaps, Repairs & Loans alongside this you will:

  • Run visual and functional inspections of returned goods in collaboration with our Production Quality Engineer to define root cause and action plan.
  • Take actions depending on the root cause (refund & swap or repair) and communicate according to the relevant department to ensure smooth communication with our customers.
  • Ensure precise inventory of RMA stock and full traceability of stock movements.
  • Update metrics for the Repair kits, Returns & Refunds, Swaps, and RTO’s.
  • You will take ownership of our loans and help to organize the requests and follow protocol for the on-time returns of loaned products. (e.g acknowledge received of the item & outsource textile washing).

 You will be involved in our inwards/outwards operations which include tasks such as:

  • Registration of Supply Chain incoming goods (Returns, Swaps, RTO’s, In-house Repairs, and FBM components)
  • Preparing and packing requested priority orders based on available finished products
  • Arrange deliveries and pickups from different courier companies based on the best offer in terms of time and price.
  • Creating shipping labels, packing, and ensuring that our products get to our customers in a timely manner.

     

    🕵️ Is this you?

      • You possess experience in a similar industry or within Returns and Repairs.
      • You are able to understand basic electronics concepts.
      • You have previous experience in using Test Equipment and reporting data from test results.
      • You are outgoing, with great communication skills and adaptability.
      • You possess good communication skills in the English language, written & verbal.

     

    🤘 We will be thrilled if you...

        • Are a true problem-solver & troubleshooter, you learn fast and are quick on your feet.
        • Have a background in a similar industry, which is preferred but not mandatory (eg: testing equipment)
        • Having experience in inwards and logistics will be a great advantage.

       

      ❤️ Rokoko perks and benefits

      • Work with an international team of 70+ talented individuals and a rare opportunity to work with professional motion capture.
      • Fantastic office location, catered lunch scheme, healthy snacks and beverages, and #coffee breaks.
      • 25 days of paid holiday(annual) and 5 optional(unpaid)
      • Work-life balance - we want you to win both at work and in life
      • Quarterly education fund program
      • Company fun runs - we love sporty outdoors activities from casual runs to marathons
      • Regular social gatherings, both psychically and digitally
      • A quite unique opportunity to join Rokoko at the most exciting scale-up phase. We offer a steep learning curve and an ambitious work environment.


      Some unique things we do here...

      2021 has been an unprecedented year for us at Rokoko.

      We've grown across teams and have welcomed 50+ talented people among our teams.

      We've launched a new generation of the industry's favorite mocap suit, the Smartsuit Pro II.

      We've seen first-hand our mission to make motion capture widely accessible demonstrated in the many works of our talented community, using our tools as a vessel to push the boundaries of digital artistry.

      In 2022 we launched Rokoko Video our Free AI motion capture and with 2023 just around the corner, we are so excited for what’s to come!

      Let’s make 2023 even greater, together.

       

      Thirsty for more?

      Browse our Instagram stories and posts on TwitterLinkedIn, Facebook, and TikTok. and join our community of 3D artists, VFX experts, and game devs on Discord.

      Psst...and check some of our user stories here

       

      Rokoko is an equal opportunity employer, therefore we do not select candidates based on sex or gender identity, mental disability or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, veteran status, or parental status.

      At Rokoko, we breathe diversity and creativity. Whatever your path or background is, however, you express or identify yourself, join us and let’s get things in motion.

      Perks and benefits

      This job comes with several perks and benefits

      Flexible working hours
      Flexible working hours

      Time is precious. Make it count. Morning person or night owl, this job is for you.

      Free coffee / tea
      Free coffee / tea

      Get your caffeine fix to get you started and keep you going.

      Near public transit
      Near public transit

      Easy access and treehugger friendly workplace.

      Social gatherings
      Social gatherings

      Social gatherings and games; hang out with your colleagues.

      Skill development
      Skill development

      We want to take you from good to great.

      Maternity / paternity leave
      Maternity / paternity leave

      Kids are the future, go spend time with them.

      See all 12 benefits

      Working at
      Rokoko

      Rokoko is a tech startup with offices in the heart of Copenhagen, San Francisco and Athens. We are a happy mixed bunch of creatives, tech nerds, world-class software and hardware engineers, 3D artists, business people, one philosopher, one idealist, thousands of sensors, and a co-founder who only wants to sit on orange chairs. Our vision is to crush the barriers of animation and interactive storytelling. We imagine a world where Rokoko enables anyone and everyone to breathe life to their creative ideas, where imagination is unshackled from technical complexities and the steep learning curves of animation. We're building creative tools for the storytellers of tomorrow.

      Read more about Rokoko

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