Customer Support Lead

Salary Competitive

Learnster's vision is a world where every day is a learning day. Our contribution to that world is to reinvent the way people and organizations share knowledge. Learnster develops the LMS of tomorrow for growing organizations, aspiring to achieve maximum learning in minimum time.

With 170+ customers, including several established and well-known brands, and users across 30+ countries, Learnster has quickly gone from startup to scaleup. The pace is high. What we currently do not master, we need to learn fast. At Learnster, we share an entrepreneurial mindset and passion to develop our innovative learning platform.

Job description
Our Customer Support team is currently looking for a Team Lead to join us. This role will report to the Head of Customer Success and requires strong communication skills, creativity, and a passion for problem-solving. The ideal candidate is a self-starter with strong technical skills relevant to delivering a SaaS product. You have a track record of being organized and independent. Just like us, you value learning from mistakes. If this sounds like you, we would love to have you on our team!

Your role will include:

    • Delivering first class product support to our customers
    • Analyzing and improving the support processes
    • Documenting support activities and results
    • Identifying and reporting product issues to development
    • Working closely with other teams to provide first class customer satisfaction
    • Managing the support team


    To thrive in this role you:

    • Are service-oriented and customer-centric
    • Are structured and organized
    • Have previous experience of customer support for digital services and products
    • Have strong technical skills in areas relevant to SaaS products, such as networking, cloud platforms and technologies like SSO, DNS and email services
    • Are fluent in Swedish and English
    • Are able to thrive in a fast-moving, entrepreneurial environment


    What we offer:

    • An exciting journey in a scaleup company with strong investors
    • Amazing colleagues who share your high ambitions and desire to constantly improve
    • 6 weeks paid vacation + 3 extra free days per year
    • Wellness allowance
    • A workplace full of opportunities to grow with the company
    • Flexible working, both remote and on-site
    • Opportunities for learning & development


    We look forward to meeting you!

    This is your chance to join a fast-growing and award-winning SaaS company, where you will play a key role in shaping Learnster’s future.

    At Learnster, you will work with passionate and ambitious colleagues who are ready to take ourselves, our team and the company to the next level! 

    Perks and benefits

    This job comes with several perks and benefits

    Pension plan
    Pension plan

    We take care of you, even when you are old and wrinkly.

    Near public transit
    Near public transit

    Easy access and treehugger friendly workplace.

    Paid holiday
    Paid holiday

    Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

    Work life balance
    Work life balance

    Carve out time for your kids, friends and personal cider projects.

    Social gatherings
    Social gatherings

    Social gatherings and games; hang out with your colleagues.

    Central office
    Central office

    Your local office is your anchor point, thus, we placed it centrally at your convenience.

    See all 10 benefits

    Working at
    Learnster

    Learnster develops the LMS of tomorrow for organizations aspiring to achieve maximum learning in minimum time. Involve subject matter experts in the creation of everything from micro learnings and single courses to onboarding schemes and dynamic training programs. Share with co-workers, partners and clients. Learnster was nominated Swedish SaaS Company of the Year in 2020 by Breakit. Today, with a NPS score of 64, thousands of users across 20 countries use Learnster on a daily basis.

    Read more about Learnster

    company gallery image