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League Operations Manager
Challengermode is an innovative esports platform taking everything from grassroots organizing to commercial projects to the next level. As a company we are taking on more new and exciting projects and as such, are looking for an League Operations Manager to help us ensure our clients’ satisfaction as we take on new challenges.
The Activations team is a group of highly agile esports fanatics who have been using keyboard and mouse (or optionally a controller) since they were in kindergarten. We are now looking for someone to join them in their journey towards leading successful projects and ensuring client satisfaction.
A normal day in the Activations team can range from answering player questions in the lead up to an event and post-event reporting, to leading the admin for tournaments with thousands of active players. Your responsibilities are all aligned around ensuring the success of a given project from an operational and player experience perspective, making sure that any potential situation is planned and anticipated for as well as being able to adapt to any unforeseen situations that can occur.
You will manage an entire project's regional competitive operations, including planning and execution.
You will actively maintain and upkeep internal reporting and communication inside Challengermode regarding the status of the regional program.
You will build and lead a team of admins to support large scale tournaments with thousands of players.
You will be responsible for making important competitive decisions in the moment that can have significant impact.
You will ensure the experience for all players involved is as smooth and enjoyable as possible.
You will be expected to become an expert for all competitive developments in the region for an assigned esports title.
QUALITIES WE HIGHLY VALUE IN A LEAGUE OPERATIONS MANAGER
Friendly, thoughtful, and helpful. A team player makes their colleagues perform better and pushes our capabilities as a company further.
Sense of responsibility. Feeling the utmost responsible for the success of a project is key to ensuring you are on-top of mission critical tasks and deliverables.
Self-driven. We’re a tech startup who will give you the resources and mandate to do what you feel is best for us as a company.
Humble. Talent wins games, but teamwork and intelligence win championships.
Service-minded. The positive experience of our players and partners is our success.
SKILLS & REQUIREMENTS
2+ Years of experience in League Operations or Tournament Administration.
Previous work experience within project or account management.
You have a great sense of digital structuring.
Excellent spoken and written English.
Fluent in one or more of the following - Vietnamese/Thai/Indian.
Being able to navigate high-pressure projects.
An ability to lead a team.
Having a proactive mindset.
Attentive to details.
You’re fluent in additional regional languages.
A relevant degree in project management.
You have technical skills such as IT ops, hardware knowledge etc.
You have previously worked with FPS titles, like Rainbow 6 Siege or CS:GO.
WHY WORK AT CHALLENGERMODE?
Challengermode offers you a chance to work at a fast-growing esports platform engaging daily with global partners. Working here means you get to add one of the most technologically advanced platforms in esports to your arsenal. If you join us, you’ll be a part of a highly ambitious and supportive team that wants to make esports accessible and better for everyone.
We firmly believe in our goals and as a crucial part of that, we value everyone’s opinions, feedback, and thoughts on how to get there. Prestige is nowhere to be found in our company, everyone can talk to everyone - we’re happy to listen. If you think you have what it takes, we want to hear from you!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We want to take you from good to great.