In MyMonii we are looking for a new colleague to join our team in the role as a Customer supporter (part time/student job) 🇩🇪🇩🇰
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🔥 Your tasks include the following:
First and foremost your job is to support our app customers on a day-to-day basis. We support our clients through email and we use the support tool called Front.
You will own and manage the customer service experience from a-z and you’ll play a vital role in ensuring and delivering brilliant service across the board. The support activities span across:
General product support
Technical support (in collaboration with the development team)
Billing support
You’ll be tracking and reporting on support tickets to help the product team make data-driven decisions on product improvements.
Keep in mind that MyMonii is still a startup and there’s plenty of room for taking on tasks that pop up over time and to take on more responsibility.
General admin tasks related to keeping our users' profiles up to date
Proactively innovate and automate our support functions and general product experience using FAQ’s and other initiatives which scale well
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 😎 Skills/passions:
You're passionate about delivering brilliant customer service
You find it satisfying to help a user, so she/he feels an even stronger connection to the brand MyMonii after being in contact with you
You're patient to understand the users situation and helping them until their problems are solved
You're naturally curious about app users behaviour and their interaction with the product
🤠 Your profile/background:
You have experience working with customer service from a similar role i.e. within customer service, customer experience, or customer success
Great communication skills in written and always patient
IMPORTANT: You must speak and write English and Danish for this role. If you write fluent German this is a big plus, but not a must 🇩🇪
Happy to be on the phone with clients
Service-minded and a team-player
We're super excited to hear from you! 🤗
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.