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CRM Specialist - Internship Position

Salary Competitive

About the role

We’re looking for an intern marketer that is ready to show his/her Marketing game. I bet you have a good understanding of how this game of customer touchpoints should be played - so show us in a real environment, at a scale of 5000+ clients. Your decisions will influence the structure of our funnel and structurize the customer journey. IF you are ready to look at each touch point, would it be an E-mail or a piece of content, through a lens of Love lost/Love found, meaning that you understand the hidden emotional dynamics of how our customers would Feel by being exposed to this or that type of content - apply now.


What will you get your mind and hands working on:

  • Design and implement a consistent customer journey with our prospects and customers over their lifecycle - with an initial focus on sales and activation.

  • Building and deploying marketing emails, and push notifications, other content, contributing to the continuous improvement of our customer lifecycle.

  • Build profiles of prospects and customers to provide more targeted communication that converts.

  • Segment our leads and customers according to their intent and needs, and be able to match them with the identified personas.

  • Develop a lead scoring system to advise marketing and sales teams to strategize their campaigns and resources.

  • Test and analyze different communications approaches to increase conversions in our pre-sales and customer journey.

  • Own the automated communications in our sales and support systems to ensure our users receive the right communication at the right time.

  • Work closely with our Marketing, Sales, Customer Success, and Product teams to develop and implement a cross-business strategy, program, and metrics for the Customer Lifecycle.


Eventually, if you do well during the internship - you will own a customer journey role.


You’ll be a great fit if you

  • Play well with others. Yes, you will own different projects, but you listen to your team's ideas, filter their notes, and make them feel heard. You understand that we will only succeed if we work together as a team.

  • Get stuff done. No time clocks or ankle chains are keeping you at your desk. You have work to do, deadlines to hit and projects to complete. That means that you’ll need problem-solving and organizational skills.

  • Be ready to be initiative and persuasive in order to have your own ideas taken as a priority


What you’ll definitely need:

  • Bachelor or Masters degree in communication, online marketing or relevant discipline.

  • Strong content and linguistic background and experience in writing structured content.

  • Designing easy-to-understand communication process flows

  • Confident working with data and analysis, with A/B testing experience.

  • Experience in developing a customer journey that matches the lifecycle stage


Nice to have experience, that makes you an outstanding candidate:

  • Experience working with Hubspot CRM (or similar)

  • Working with remote and external project team members.

  • Work experience from a similar role within a SaaS or e-commerce business.

  • Working with multi-language and translations


About Your.Rentals

Our company is the first performance based SaaS provider of software for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). Our users pay no setup or monthly fees for using our software – we earn money on fees charged per booking processed. With more than 23,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, Expedia, VRBO, TripAdvisor and Booking.com, the company is on a strong growth curve.

We’re an international company with team members around the world who work together every day. We’ve invested a lot into our work processes, tools, culture and methods to make our international business work. At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.


Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 7 benefits

Working at
Your.Rentals

Your.Rentals is the first performance-based SaaS for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). With more than 24,000 registered users and distribution with leading sites such as Airbnb, Booking.com, HomeAway and TripAdvisor, the company is on a strong growth curve. At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.

Read more about Your.Rentals

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