Customer Success Manager

Salary Competitive

Do you want to be a part of a fast growing scale-up that helps global brands and agencies digitalise their way of working? Do you love to build client relationships and work closely with the clients to make sure they're maximising their usage of the tool? So do we! Join our team!

We are now expanding our team and looking for our next Customer Success Manager. For this position we are looking for someone that is an eager relationship builder, a problem solver and someone who loves to help others to succeed. A passion for educating and turning our new and existing global clients into ambassadors is key!

You will work together with the Customer Success team to hold and coordinate trainings, grow and maintain customer relationships and oversee the onboarding of new clients. You will primarily work with new clients and developing relationships that promote retention and loyalty should be in your DNA. You will help clients understand how to optimise their usage of Mediatool, up-selling the service with sensitivity, and you will be the first point of contact to ensure long-term customer satisfaction.


Responsibilities:

  • Setup new customer accounts and host onboardings

  • Proactively reach out to customers to prevent customer churn

  • Developing up-tells on existing base

  • Customer Support and developing our Help Center

  • Relay customer feedback to necessary internal teams like Development

  • Nurture existing customers


What we are looking for:

  • 2+ years experience as Customer Success Manager, Relations Manager or Service Manager within a tech company (previous experience at a SaaS company is preferable)

  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level

  • Excellent communication skills in English; both written and verbal e.g. capabilities to describe and understand customer requirements and make presentations

  • Exceptional project and change management skills and attention to detail

  • Team player, comfortable working with teams in various timezones


We offer:

  • Competitive salary

  • Key part of our dynamic Sales, Marketing and Customer Success (SMaCS) team

  • Opportunities in a fast-growing start-up, and to achieve higher career opportunities fast locally and globally

  • International working environment

  • Company culture which encourages people to be proactive, contribute to common goals and teamwork


About us:

Mediatool is a fast growing Software as a Service SaaS company with customers worldwide, helping local and global brands with their media management. Customers including Kellogg's, Estée Lauder and Betsson trust Mediatool for their marketing planning and performance management.


Ready to be a part of the team? Lovely! The application is as easy as it can be, use your LinkedIn profile (and/or your CV) and write some notes about yourself. The recruitment is ongoing so send away your application and we'll talk soon!


Buzz: Account Manager, CSM, Customer Success Manager, Project Manager, Client Support, Client Manager

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 7 benefits

Working at
Mediatool

Welcome to Mediatool – a growing scale-up building a web application for advertisement planning. Mediatool helps its customers input, visualize and summarize all of their marketing data in an easy and understandable way. Our customers include some of the world's biggest brands from all over the globe.

Read more about Mediatool

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